Industrial Service Engineer

We are seeking an Industrial Service Engineer to support the continued development of our client’s field service, equipment reliability, and product quality capabilities.

This role is primarily based in the Greater Chicago area and will spend most of its time working within local manufacturing, production, engineering, and service environments. When needed, you will travel onsite to client locations to assist in diagnostics, break fix solutions, and issue resolution of the manufacturer’s equipment. In this role, you will serve as an important connection point between engineering, quality, production, and field service.

You will help identify equipment concerns before products reach the customer, investigate recurring field issues, support local testing and troubleshooting, and ensure lessons learned from customer sites are incorporated into future equipment builds and service procedures.

This is a hands-on role for someone who is mechanically strong, customer-focused, safety-minded, and comfortable working across both manufacturing and customer environments. The right person enjoys diagnosing equipment issues, completing practical repairs, investigating why failures occur, documenting findings, and working with internal teams to improve equipment performance and reliability.

The organization has historically relied on external maintenance and service support and is now building this capability internally. This person will play an important role in shaping service procedures, improving communication between engineering and the field, documenting recurring issues, strengthening product quality, and helping establish a scalable service and reliability function.

• Inspect, test, troubleshoot, repair, and modify equipment during assembly, production, final inspection, or after it has been returned from the field.
• Serve as a connection point between engineering, quality, production, and field service by communicating customer issues and practical equipment feedback.
• Investigate recurring equipment concerns and help determine whether issues are related to design, components, assembly, installation, maintenance, or operating conditions.
• Support root cause investigations, corrective actions, warranty reviews, equipment improvements, and field-related quality concerns.
• Travel to customer sites to inspect, troubleshoot, service, maintain, and repair company equipment.
• Perform hands-on mechanical diagnostics and corrective maintenance in customer and manufacturing environments.
• Service mechanical components such as motors, radiators, bearings, belts, shafts, couplings, piping, fittings, fans, pumps, and related industrial components.
• Conduct equipment inspections, lubrication, alignment checks, tensioning, adjustments, functional testing, and performance checks.
• Support startup, commissioning, field modifications, scheduled maintenance, break-fix repairs, and warranty-related work.
• Perform basic electrical checks involving motor starters, wiring, sensors, switches, connections, and control panel components.
• Read and interpret mechanical drawings, equipment manuals, assembly prints, schematics, and technical documentation.
• Document service findings, completed repairs, photographs, parts used, recommended follow-up, and potential warranty or quality concerns.
• Communicate clearly with customers and internal teams regarding troubleshooting progress, repair needs, safety concerns, and next steps.
• Identify recurring equipment issues and recommend preventive maintenance, equipment improvements, or additional technical review.
• Help develop service procedures, inspection checklists, troubleshooting guides, repair instructions, and recommended spare-parts lists.
• Maintain organized service records, equipment histories, customer visit notes, and corrective-action documentation.
• Follow company and customer safety requirements, including LOTO, PPE, confined-space, fall-protection, and hot-work procedures.
• Represent the company professionally through preparation, responsiveness, technical credibility, and follow-through
• Help develop service procedures, inspection checklists, troubleshooting guides, recommended spare…