Operations Coordinator - P2280-NH

Overview

USPack is a leading logistics provider built for today’s same-day delivery world. Our focus is to help brands and businesses win in the delivery economy by staying ahead of trends that impact our business and our customers’ businesses.

Find out more at:

At USPack
, we know our people set us apart and we invest in them to grow every day. We don’t just place people in jobs; we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We foster an inclusive culture where everyone has a voice and a sense of belonging. We value input, collaboration, and performance. We work together, we play together, and we succeed together.

Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

USPack’s Benefits for Part Time positions include:

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to participate in the contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position.

Essential duties and responsibilities include, but are not limited to:

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC login process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, restructure routes as requested by the customer to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible , as required by customers for identification and security purposes.
• Perform other duties as assigned.

• Basic MS Office programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and a clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days
:
Tuesday through Saturday

Shift Hours
: 5pm to 1am (Available to work extra hours, weekends, and holidays preferred)

Pay Rate
: from $20 - $22 per hour (Dependent upon experience level.)

Travel
:
On occasion

At USPack
, our values are at the heart of everything we do, every day. They guide our actions, our interactions, and our decisions. They are what drive us.

We are:

Driven by integrity – We’re honest, transparent, and trustworthy, and we hold ourselves to high ethical standards that help build credibility and follow through on commitments.

Driven by a passion for service – We empower others to succeed, solve problems proactively, and go above and beyond to help. Service is a mindset and a way of life.

Driven by collaboration – We work toward common goals with clear communication and teamwork on a shared path to success.

Driven by accountability – We take responsibility for our actions and outcomes, both for clients and each other, and we measure results.

Driven by innovation – We stay ahead by embracing change, sharing ideas, and pursuing new solutions to achieve the possible.

If you’d like to join the USPack Services Team
, fill out our online application or contact Recruiting at (Use the "Apply for this Job" box below). current opportunities.

We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans. If you’d like more information about data processing, please contact us.