Flight Coordinator - Overnight

Overview

Job Title:

Communications Specialist

Reports To:

Flight Communications Manager

Department:
Superior Dispatch

Job Summary:

The Communications Specialist is responsible for coordinating flight operations for Superior Air Med, ensuring service excellence, customer satisfaction, and compliance with regulatory standards. This role manages requests for helicopters, fixed wing, or ground transport services for hospitals and emergency service agencies. The specialist continuously monitors the location of all transport units with a strong focus on safety.

• Operates radios and uses computer applications to dispatch helicopters and fixed wing aircraft
• Handles and accepts calls requesting medical transportation services
• Possesses knowledge of range, capabilities and limitations of aircraft and vehicles
• Ensures the most appropriate mode of transport and vehicle is assigned to each request
• Collects and maintains accurate records of information, including pre and post-transport documentation and transport records
• Verifies operational readiness of crews
• Develops effective solutions for customer service issues
• Ensures effective communications, both written and verbal

• High School Diploma or GED required;
  Associate degree preferred.
• Licensed Emergency Medical Dispatcher (not required, but a plus)
• CPR Certified within 3 months of hire
• CFC Certified within 1 year of hire
• Valid Driver's License

• Working knowledge of Microsoft Office
• Ability to perform several complex tasks, prioritize various requests, and work under pressure to facilitate patient transport in a fast‑paced environment
• Must be able to type 30 words per minute
• Willing to work in a 24/7 environment that includes weekends and holidays

• Prior dispatch experience in 911, Air Medical or EMS is a plus
• Experience in Aviation as a Dispatcher or Pilot – private or commercial is a plus
• Hospital Transfer Center experience is a plus

• Excellent manual dexterity and precise control of hands and fingers to handle complex, delicate supplies and equipment with accuracy, including frequent computer use for typing and accessing necessary information
• Ability to interact with providers, colleagues, customers, patients, and clients to effectively communicate verbally and understand spoken information and issues quickly and accurately