Community Impact Operations Coordinator

Community Impact Operations Coordinator

Food Bank of the Southern Tier seeks a Community Impact Operations Coordinator to support the successful administration and delivery of Community Impact programs throughout our six-county service area.

This position combines community partnership management with operational coordination, compliance support, partner onboarding, training, and process improvement. The successful candidate will serve as a key resource for program and agency partners while helping to ensure that Community Impact programs operate consistently, efficiently, and effectively.

This is an excellent opportunity for someone who enjoys both relationship-building and operational coordination and wants to help strengthen the systems that support community programs throughout the Southern Tier.

If you enjoy building relationships, improving processes, coordinating projects, and helping organizations maximize their impact, we'd love to hear from you.

This role requires regular travel throughout Chemung County, occasional travel elsewhere within the Food Bank's six-county service area, and a minimum of two onsite days per week at the Food Bank office in Elmira.

What You'll Do

Partner & Program Support

• Serve as the primary contact for an assigned portfolio of agency and program partners in Chemung County.
• Build strong relationships with community organizations and stakeholders.
• Provide technical assistance, training, and ongoing support to partners.
• Conduct compliance and partner site visits.
• Help partners navigate Food Bank programs, requirements, and available resources.
• Support the implementation and administration of Community Impact programs.

Operations & Compliance

• Coordinate department-wide operational processes that support consistent program administration.
• Manage and track site visit schedules, documentation, and follow-up activities.
• Support corrective action processes and compliance activities.
• Assist with audit preparation, reporting, and documentation.
• Identify opportunities to improve efficiency, consistency, and partner experience.
• Develop and maintain operational resources, workflows, forms, and standard operating procedures.

Training & Partner Onboarding

• Coordinate onboarding for new agency and program partners.
• Develop and facilitate partner trainings and orientation sessions.
• Manage partner office hours and operational support activities.
• Maintain training materials, schedules, and partner resources.

Community Collaboration

• Facilitate coalition meetings and collaborative partner discussions.
• Represent the Food Bank at community meetings, events, and partner activities.
• Promote community engagement and strengthen local partnerships.
• Support cross-departmental initiatives and organizational priorities.

Who You Are

• A highly organized professional who enjoys balancing relationship-building with operational excellence.
• Comfortable coordinating multiple projects, deadlines, and priorities in a fast-paced environment.
• Detail-oriented and committed to producing accurate, high-quality work.
• A collaborative problem-solver who enjoys improving systems and processes.
• An effective communicator who can facilitate meetings, trainings, and discussions with diverse audiences.
• Passionate about supporting community organizations and expanding access to food resources.

Why You'll Love Working at FBST

At FBST, we prioritize work-life balance while fostering a supportive, mission-driven culture.

Compensation & Work Environment

Competitive pay: $27.00-$29.12 per hour (approximately $49,500–$53,000 annually based on a 35-hour workweek), based on experience and qualifications.

Hybrid work environment with a minimum of two onsite days per week

Full-time schedule of 35 hours per week

Monday-Thursday: 8:00 a.m. to 4:00 p.m.

Friday…