Client Service Representative - Health on Demand

Arnot Health is seeking a reliable and customer-focused Client Service Representative to join our team. In this role, you will handle incoming and outgoing calls in our call center, support patient and community needs, manage documentation, oversee the complaint handling process, and help maintain a functional office environment. You will play a key role in ensuring excellent service and communication between patients, families, healthcare providers, and community partners.

Your Schedule Part-time position, approximately 22 hours per week

Day/Evening rotational schedule

Every other weekend and various holidays required

What You'll DoAnswer and direct incoming calls, accurately assess caller needs, and transfer to the appropriate resources, including Health on Demand telenurses when necessary

Handle inbound and outbound calls for program registrations, appointment reminders, surveys, and community information requests

Maintain proficiency in required computer applications, including Microsoft Office Suite and clinical information systems

Support physician offices, patients, and outside answering services, ensuring professional communication and confidentiality in compliance with HIPAAOversee the complaint handling process, including documentation, follow-up, and report preparation

Track call volumes, invoices, and revenue for revenue-producing functions such as answering services and reminder programs

Prepare reports and maintain databases to support internal analysis and planning

Assist in maintaining office operations, including supplies, policy and procedure updates, and equipment oversight

Provide age-appropriate communication support across all patient populations

Demonstrate Arnot Health's commitment to patient satisfaction by delivering friendly, caring, and responsive service

What We're Looking For

Education:

High School diploma or equivalent required

Experience:

Minimum three years of clerical experience in a hospital, healthcare, patient care, ambulatory, or medical practice setting preferred

Strong proficiency with computers and Microsoft Office Suite

Skills:

Exceptional customer service, excellent verbal and written communication skills, strong listening abilities, and the ability to interact professionally with patients, families, and healthcare staff

Other Requirements:

Comfortable in a professional office environment involving frequent computer and telephone use Detail-oriented, organized, and able to manage multiple responsibilities effectively

If you have outstanding communication skills, thrive in a fast-paced call center environment, and are passionate about providing excellent service to patients and the community, we encourage you to apply and join our team at Arnot Health.

Job Posted by Applicant Pro