Customer Service Representative

Description We are looking for a Customer Service Representative to support a manufacturing operation in New York. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order information accurately, and providing responsive service by phone. The person in this role will serve as a key point of contact for incoming inquiries while ensuring a detail-oriented experience with each interaction.

Responsibilities:

- Respond to incoming customer calls clearly and courteously, provide accurate information, and resolve routine questions in a timely manner.

- Enter customer orders accurately into company systems and confirm details to help prevent delays or errors.

- Assist customers with product, order, and service inquiries while maintaining a courteous and solution-focused approach.

- Make outbound calls when follow-up is needed to clarify order information, provide updates, or address open issues.

- Document customer interactions thoroughly so records remain complete, organized, and easy to reference.

- Coordinate with internal teams as needed to help resolve order concerns and support smooth customer communication.

- Monitor open requests and take appropriate action to ensure issues are addressed through completion. Requirements - Previous experience in customer service, call center support, or a similar customer-facing role is helpful; entry-level candidates are also welcome to apply.

- Ability to handle a high volume of inbound calls while maintaining accuracy, patience, and professionalism.

- Experience with order entry or strong data entry skills with close attention to detail.

- Comfortable making and receiving phone calls as part of daily customer support responsibilities.

- Strong verbal and written communication skills with the ability to explain information clearly.

- Basic computer proficiency and the ability to learn company systems and processes quickly.

- Dependable work habits and a consistent focus on customer satisfaction and timely follow-through. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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