Customer Service Representative Job in Elmira, NY

Customer Service Representative

We are looking for a Customer Service Representative to support a manufacturing operation in New York. This long-term contract opportunity is ideal for someone who enjoys helping customers, managing order information accurately, and providing responsive service by phone. The person in this role will serve as a key point of contact for incoming inquiries while ensuring a detail-oriented experience with each interaction.

Responsibilities:

• Respond to incoming customer calls clearly and courteously, provide accurate information, and resolve routine questions in a timely manner.
• Enter customer orders accurately into company systems and confirm details to help prevent delays or errors.
• Assist customers with product, order, and service inquiries while maintaining a courteous and solution-focused approach.
• Make outbound calls when follow-up is needed to clarify order information, provide updates, or address open issues.
• Document customer interactions thoroughly so records remain complete, organized, and easy to reference.
• Coordinate with internal teams as needed to help resolve order concerns and support smooth customer communication.
• Monitor open requests and take appropriate action to ensure issues are addressed through completion.