Business Process Senior Associate

Title: Business Process Senior Associate

Employee Status: Regular Full Time

Work From Home Option: Fully Remote

FLSA Status: Exempt

The Business Process Senior Associate will support the execution of enterprise-level initiatives across the New York Racing Association (NYRA) and play a critical role in aligning processes with federal regulations, internal House Rules, and strategic initiatives, ensuring the organization is positioned for long-term operational excellence. The role focuses on developing, documenting, implementing, and maintaining Standard Operating Procedures (SOPs) across NYRA’s business operations, including racing operations, racing office functions, security, veterinary, and other HISA/HIWU regulated departments.

The candidate will work closely with senior leadership and department heads to document or improve workflows, establish process standards, and ensure operational consistency. Key responsibilities include administration of the NYRA House Rules, coordination of strategic initiatives, support for the Racetrack Risk Management Committee, and assistance with HISA accreditation audits.

• Lead efforts to develop, document, implement, and maintain SOPs across NYRA departments.
• Partner with department leaders to create or standardize operational processes and ensure consistency across business functions.
• Document workflows, responsibilities, escalation procedures, communication protocols, and compliance requirements.
• Review and update SOPs regularly to ensure accuracy, effectiveness, and alignment with business needs.
• Maintain all SOP files, ensure correct access, and create supplemental documents to support training and onboarding.
• Create and maintain process inventories of SOPs and prioritize needs for additional SOPs.
• Ensure SOPs reflect regulatory obligations including those related:
  • New York State Gaming Commission regulations
  • Horse Racing Integrity and Safety Authority (HISA) rules
  • Internal NYRA operational policies and House Rules

• Evaluate current operational workflows to identify inefficiencies, risks, or gaps.
• Develop systems for capturing institutional knowledge and operational documentation.
• Support the implementation of continuous improvement initiatives across the organization.
• Assist departments in adopting best practices to improve operational effectiveness.
• Analyze business processes and recommend improvements to enhance efficiency, consistency, and accountability.

• Create SOPs, processes, and policies to support HISA regulations and required practices.
• Assist with the HISA annual accreditation audit, providing and developing supporting documentation.
• Solicit and collect updates or proposed new content for the NYRA House Rules.
• Coordinate NYRA House Rules Committee meetings and research proposed changes.
• Communicate updated House Rules documents internally and externally.

• Assist the Office of the CEO and senior leadership in implementing and tracking key initiatives from NYRA’s strategic plan.
• Identify opportunities for improved cross-department coordination and operational efficiency.
• Support organizational readiness efforts related to major operational changes and business initiatives.

• Support cross-functional projects involving multiple NYRA departments.
• Coordinate project timelines, stakeholder meetings, deliverables, and reporting.
• Assist in managing complex initiatives such as:
• Belmont Park operational planning
• Operational modernization efforts
• Process improvement initiatives
• Support special projects and executive initiatives as assigned
• Provide project management support for ad hoc operational and strategic priorities across the organization.

• Bachelor’s or Associate’s Degree required.
• 2–5 years of experience in project management, operations, consulting, business process improvement, or strategic planning.
• Experience developing operational documentation, process maps, or SOPs required.
• Experience working in complex operational environments such as sports venues, racing organizations, entertainment venues, hospitality operations, construction-related operations, or regulated industries is highly desirable.
• Demonstrated ability to work independently while managing multiple priorities and stakeholder groups.

This position is primarily sedentary in nature, including continuous computer work, primarily working indoors. The position requires continuous sitting and intermittent walking, standing, bending, squatting, and climbing.

Salary: $84,615.38 – $100,000