Guest Services Representative | Part-Time | UBS Arena

Oak View Group - 2400 Hempstead Turnpike - Responsibilities:
Communicate clearly and give concise directions to guests;
Work in outdoor conditions;
Aid in orderly ingress and egress;
Assist guests in finding their seats, restrooms, concessions, and other venue amenities;
Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services;
Assist with crowd control measures;
Control access and press buttons on the elevator to limit patrons touching elevator buttons;
Control and manage access to premium levels, clubs, and spaces;
Complete incident reports for accidents and out-of-the-ordinary events;
Effectively communicate safety and security measures throughout the arena;
Identify opportunities to create memorable experiences for guests;
Manage elevator capacity;
Other organizational and administrative duties as determined by management;
Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus;
Project a positive and friendly image when interacting with guests and responding to inquiries from venue staff and the public;
Provide accurate facility information with excellent customer service to patrons;
Provide specialized assistance, general information, and clear directions to guests;
Respond to and/or escalate guest complaints, concerns, and compliments;
Scan in each ticket to events;
Utilize electronic devices such as handheld devices, computers, and/or tablets;
Understand, retain, and adhere to safety protocols and procedures;
Understand, retain, and provide event information to guests;
The duties of this position are performed indoors and outdoors