Director of - Belmont Park

Salary: 85-95k

Pay Grade: 14

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants;

iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

As the Director of Premium with Levy, you will be responsible for managing the Premium department (Suites, Clubs and Restaurants) to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.

• Overseeing all aspects of premium operations
• Ensuring the recruitment and training of team members in our standards and procedures
• Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
• Driving engagement within the premium department
• Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
• Building relationships with regular guests and suite holders
• Partnering with the culinary team to oversee the development of menus for all premium spaces
• Setting up and ensuring the consistent use of Catering Sales System and the Suites Management System for the premium department
• Ensure the availability of printed collateral to support promotions and premium offer communication
• Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
• Ensuring all aspects of premium operations are in line with Levy s Core Signature standards
• Coordinate and Lead BEO meetings to plan for upcoming events
• Working in partnership with other departments to ensure accurate completion of the requisition process
• Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
• Conducting progressive coaching with team members
• Completion of monthly financial reporting and action planning
• Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Completion and processing of alcohol incident logs to identify recurring issues or trends
• Overseeing recruitment activities for team members
• Holding pre-shift meetings to set the tone for events
• Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
• Overseeing service standards during events to ensure a high standard of guest experience
• Ensuring accurate end of month inventory completion
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Managing the onboarding of new management employees in line with our #bestdayever process
• Monthly safety training conducted for team members
• Managing team member scheduling in line with demand forecasts
• Other responsibilities and duties as assigned
• Su…