Experience Ambassador, Hospitality ​/ Hotel ​/ Catering

Up to $23 per hour Elmont, NY Onsite Temporary Starts 5/27/2026 Ends 6/07/2026

Job Description

Location: Belmont Park – Elmont, NY
Pay Rate: $23.00/hour
Position Type: Premium Hospitality / VIP Guest Experience
Schedule: Wednesday–Sunday and/or Thursday–Sunday, based on the racing and event calendar
Typical

Hours:

Approximately 9:30 AM–5:30 PM or 10:00 AM–6:00 PM

Integrated Staffing is seeking polished, service-driven professionals to join the Premium Experience team at Belmont Park
.

The Premium Experience Ambassador is an elevated hospitality role focused on delivering a refined, personalized experience to guests in Belmont Park’s premium seating and hospitality areas.

This is not a traditional customer service or usher position. Premium Experience Ambassadors are expected to serve as confident, knowledgeable and highly professional representatives of the guest experience, providing attentive service from the moment guests arrive through the conclusion of their visit.

Ambassadors will build relationships with guests, anticipate needs, provide thoughtful assistance and work closely with hospitality, catering, operations and leadership teams to ensure that each premium guest receives a seamless and memorable experience.

We are especially interested in candidates with backgrounds in luxury hotels, upscale restaurants, private clubs, VIP events, premium sports or entertainment venues, luxury retail, concierge services, aviation hospitality, guest relations or other high-touch service environments.

• Deliver attentive, personalized service to guests in premium hospitality areas

• Welcome guests with confidence, warmth and professionalism

• Serve as a dedicated point of contact throughout the guest experience

• Build rapport with returning and premium guests

• Anticipate guest needs and proactively offer assistance

• Maintain detailed knowledge of premium seating areas, amenities, services and guest entitlements

• Assist guests with seating, venue navigation, dining options, event information and special requests

• Recognize potential service concerns and address them before they impact the guest experience

• Handle sensitive or elevated guest concerns with discretion, professionalism and sound judgment

• Support service recovery efforts when needed

• Coordinate closely with catering, operations, management, security and other venue teams

• Communicate important guest feedback, preferences and operational concerns to leadership

• Help maintain the presentation, organization and overall atmosphere of premium areas

• Represent Belmont Park with professionalism and consistency throughout the entire shift

The strongest candidates will naturally understand that premium hospitality is about more than answering questions. It requires presence, awareness, discretion and the ability to anticipate what a guest may need before being asked.

You may be a strong fit if you are:

• Polished, personable and confident in guest-facing environments

• Comfortable interacting with VIPs, executives, premium clientele and high-profile guests

• Naturally attentive to detail

• Proactive rather than reactive

• Able to read a room and recognize when a guest may need assistance

• Calm and composed in fast-paced or high-pressure situations

• Professional and discreet when handling sensitive guest concerns

• Comfortable collaborating with multiple departments

• Someone who takes pride in delivering an exceptional guest experience

Previous experience in one or more of the following is strongly preferred:

• Luxury or upscale hotels

• Fine dining or high-end restaurants

• Private clubs or country clubs

• VIP or premium event hospitality