Client Success & Sales Specialist

Are you a health and wellness aficionado who loves sharing life-changing holistic health information with others?

Do you love helping people make informed decisions about their health and encouraging them along their journey to stay consistent with their health commitments?

Are you excited about the idea of spending your day building lasting client relationships and hearing amazing client success stories because of your efforts?

We’re looking for a talented Client Success & Sales Specialist to join our team. Our mission is to help our clients live better and longer through our unique line of high quality nutritional formulas and integrative health consulting. This role will help us continue to serve our community and broaden our impact and reach.

Your main responsibilities will be supporting and selling to clients and potential clients.

This includes speaking to clients and leads over the phone and in the store to provide support or sales guidance, collaborating with the team, processing transactions in store and online, maintaining client records, and maintaining the retail storefront.

Supporting additional tasks will include participating in NuSpecies marketing efforts, counting product inventory, and ongoing training and education.

Candidates with experience in the health & wellness industry and sales or consulting are encouraged to apply.

• Open and Close NuSpecies’ retail store.
• Process transactions for clients in store and over the phone.
• Answer the phones using our online phone system.
• Ensure client information is accurate, up-to-date, comprehensive, and in sync across all NuSpecies’ systems.
• Gathering relevant client health histories and establishing their goals with NuSpecies.
• Coordinating between clients and our consulting team.
• Ensuring clients understand and follow through on consultant recommendations.
• Supporting client accountability and product compliance.
• Facilitating seamless communication between clients and the consulting team.
• Add clients to our email/text list and encourage app downloads for client support.
• Be knowledgeable of and promote NuSpecies’ marketing and advertising efforts in store to clients.
• Maintain store inventory: perform weekly counts, report discrepancies, and avoid losses.
• Maintain cleanliness of the store and individual work area.
• Other duties as assigned.

• You have at least 2 years of experience in customer facing support and sales.
• You want to spend your career working with people to improve their health and you feel NuSpecies is the perfect place to be of service.
• You’re at the start of your career in the wellness industry and are looking for a perfect fit where you can grow for years to come.
• You’re excited about trying NuSpecies products and seeing how they can help you.
• You’re known for your ability to connect with others and you enjoy having detailed conversations with people to work through nuanced topics.
• Just like your passion for helping others, you love self-help and are always researching and practicing a healthy lifestyle.
• You love using software to collect detailed and organized data about your clients, so you can easily support them over time.
• You’re practically always on time (or early).
• You’re an effective, clear communicator in-person and in all digital formats.
• You do great work autonomously and as part of a highly collaborative team (you’ll need to do both here!)
• You do whatever it takes and the phrase “that’s not my job” is not a part of your vocabulary.
• You’re a born GO GETTER - always looking for ways to add value, do better work, improve efficiencies, build others up, and make the world a better place.
• You’re not afraid to bring new ideas to the table, even if they’re different from what’s been done before, and you speak up when you notice opportunities for improvement - both for yourself and the business.
• You’re comfortable in a fast-paced environment where you learn something new every day.
• Although you may already have a lot of knowledge about health, you’re comfortable following someone else’s lead, not being the decision-maker (in this position), and learning…