Store Director

Store Director

Billy Reid began designing over 20 years ago with the intention of creating clothes he would want to wear—pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store opened in Billy's hometown of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for nearly every aspect of life.

Whether you're shopping in one of our 19 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brand.

Our upcoming Belmont Village Outlet is seeking a Store Director to lead our sales team towards achieving individual and collective shop sales targets. The ideal candidate will enjoy coaching and developing a sales force while overseeing day to day operations of the retail environment. They will be a "big-picture" thinker with a positive attitude and an aptitude towards hospitality. This individual will approach every day with a proactive mindset and will truly take ownership of the shop's success.

Initial Responsibilities:

• Implement all Retail direction in stores including, but not limited to the following areas:
• Selling Culture
• Merch Guidelines
• Markdowns & Promos
• National & Local Events
• Utilize key reports to drive store actions on a daily/weekly/Monthly/Quarterly/Annual scale
• Create store schedule to support business needs
• Meet & Exceed sale plans by training, motivating, mentoring, and providing feedback to sale staff
• Improve conversion rate in store with a goal of a 1%-2% improvement year over year
• Attract, hire, develop and retain the best team to meet both short and long-term business goals.
• Set 1 on 1's at the end of each pay period to discuss individual team performance and goals.
• Build a clientele driven business rooted in developing relationships to support repeat business.
• Ensure all stores are capturing, managing & following up with all customers profiles
• Ensure all employees Follow Up with their customers in a meaningful & timely manner.
• Maintain a keen awareness of the external market and competition
• Support omni channel initiatives including but not limited to web order fulfillment and email opt in
• Support Marketing events and contribute to local collaborations
• Ensure all administrative responsibilities are handled in an efficient & timely manner. (HR, FINANCE, INVENTORY PROCESSES)
• Report all learnings & findings to the Director of Stores
• Collaborate with all Retail & Cross function teams
• Ensure store is operating in compliance with all Billy Reid policies

Belmont Specific:

• Serve as the primary liaison between Billy Reid and Belmont Park Village, ensuring execution of all Village operating standards and initiatives.
• Lead hospitality, clienteling, VIP, and event-driven selling programs to maximize traffic conversion and customer acquisition.
• Maintain accurate operational reporting, CRM participation, promotional execution, and sales documentation required by Village management.
• Partner with Village leadership on business reviews, secret shopper feedback, and action plans to improve store performance.
• Ensure the store consistently meets Village standards for presentation, service, maintenance, sustainability, and overall customer experience.
• Be responsible for enhancing Billy Reid's reputation as a whole through local activations that impacts the omni-channel market share growth.
• Help define the role of Off-Price business model to support long term success

The Benefits:

• Generous product discounts
• Medical, Dental, and Vision insurance
• Employer matched 401(k) plan

Service, Culture, & Environment:

• Be kind
• Be open minded
• Lead by example
• Work scheduled shifts
• Greet all customers with warmth & sincerity
• Create an environment of hospitality
• Handle all customer concerns in a proactive, positive manner.
• Create a safe, ethical & clean work environment for all customers and employees
• Build positive team relationships within your store and across the company
• Demonstrate ownership & accountability.
• Exemplify Billy Reid Culture & the 5 Be's

a) Be Welcoming

b) Be Hospitable

c) Be Curious

d) Be Knowledgeable

e) Be Thankful

The Place:

Located on the historic grounds of Belmont Park and adjacent to UBS Arena, this destination offers a curated collection of premium brands, exclusive finds, and memorable experiences. With its village-style atmosphere, exceptional guest services, and easy access from New York City and Long Island, Belmont Park Village is where luxury, entertainment, and discovery come together.

The Process:

If you are looking for an exciting opportunity, have commitment to quality and thrive off working with smart, creative people we want to hear from you!

Requirements:

The Ideal Candidate:

• 3-5 years of retail store management experience, ideally with a bridge retail brand
• Proven performance driving top-line sales growth in multiple different roles
• Strong background of hiring and developing other leaders
• Strong leader, with a…