Keyholder, Retail

Company Overview:

Roller Rabbit weaves an enchanting tale of a magical rabbit through its handmade products, spanning from ready-to-wear to iconic sleepwear. These creations not only foster wonder, optimism, and the warmth of a trusted friend but also embody our brand’s roots in originality. Roller Rabbit is more than a fashion label; it’s an approachable, endearing, and endlessly intriguing lifestyle that captures the magic in every moment.

As a niche-upscale fashion brand, Roller Rabbit operates eleven brick-and-mortar stores and a thriving e-commerce platform, driven by a mission to enrich vibrant lives with clothing and accessories that inspire dreams, uplift spirits, and commemorate moments with loved ones.

As a Key holder at Roller Rabbit, your responsibilities will include, but are not limited to:

• Meet and exceed daily sales targets while providing the highest level of customer service.
• Demonstrate in-depth product knowledge and communicate product features and benefits during the selling process.
• Build and maintain a loyal client base, and retain customer loyalty by providing clients with personalized service.
• Maintain a keen interest in the fashion industry, interior design, and market trends.
• Give weekly product feedback to the Store Manager on product selling, customer feedback, etc.
• Effectively capture and record client contact information in both personal client book and brand database.
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
• Maintain consistent communication with clients for special store activity: new product arrivals, in-store events, and promotions.

• Assist in all operational tasks, including visual merchandising.
• Opening/Closing responsibility.
• Keep selling floor and merchandise neat, organized, and stocked.
• Assist in processing shipment when received.
• Manage cash register functions with accuracy.
• Follow all company policies and procedures.
• Assist in weekly visual merchandising directives.

• Must have at least 1 year of retail experience.
• Must be able a quick learner
• An individual who possesses drive, is goal oriented, and has an entrepreneurial outlook.
• Flexibility and dependability with schedule, including weekends and holidays
• Must be able to lift 15-20 pounds
• Great time management and able to handle multiple priorities at once.
• Strong communication skills, interpersonal skills.
• Polished and professional demeanor.
• Must have excellent written and verbal skills.
• Ability to use Microsoft Office programs.

• Competitive PTO package for Full Time employees
• Roller Rabbit discounts and annual allowance
• Comprehensive health, vision, and dental care, along with FSA/HSA benefits for Full Time employees