Part-Time, Retail Supervisor

Part-time

A storied sports franchise…a world class arena…the best fans…

AND YOU

Original – Authentic – Vibrant – Attainable

The New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base that is second to none. Built on a Dynasty in the 1980’s with four straight Stanley Cup Championships and 19 consecutive playoff series wins, our history has defined a legacy that remains untouched in professional sports. That legacy inspires us to leave our mark in the sports, entertainment, and cultural landscape.

In 2021, the New York Islanders moved to our new permanent home, UBS Arena. This state‑of‑the‑art venue, which was built for hockey and made for music, is nestled within the historic Belmont Park – a storied landmark of New York. UBS Arena features best in class facilities and amenities, including premium suites, clubs, and lounges that offer boutique hospitality to elevate the guest experience.

UBS Arena is part of a larger redevelopment project at Belmont Park, which aims to transform the area into a vibrant entertainment destination with the opening of Belmont Park Village in 2024 and the new Belmont Park Racetrack in 2026.

We are hiring a Part-Time, Retail Supervisor
. If you have a passion for retail leadership within the sports & entertainment industry and enjoy motivating a team while creating a memorable shopping experience for our fans, we want to get to know you. The Retail Supervisor acts as a shift leader on the sales floor, guiding our Retail Brand Ambassadors and ensuring every guest has an exceptional experience shopping the Islanders and UBS Arena team stores.

You will report to the Assistant Manager, Pro Shops and serve as a key point of contact on the sales floor during home games and events, balancing hands‑on selling with oversight of daily store operations, inventory accuracy, and team performance.

• Supervise and support Retail Brand Ambassadors on the sales floor during shifts, providing guidance, coaching, and clear direction
• Open and close retail store locations, including handling bank deposits, store keys, and point-of-sale reconciliation
• Monitor the retail sales floor and cash wrap areas to ensure customers receive an exceptional fan experience, the store presentation is clean and organized, and safety standards are maintained
• Promote our brand and product in a positive and enthusiastic manner, engaging guests to create a unique and individualized shopping experience
• Assist in training and onboarding new Retail Brand Ambassadors
• Receive shipments from vendors and verify the accuracy of package contents
• Assist in conducting cycle counts and physical inventory
• Help maintain accurate merchandise inventory and communicate low‑stock items to the Assistant Manager
• Support the Assistant Manager with staff scheduling and shift coverage
• Fulfill and process interdepartmental orders and transfers as needed
• Act as manager‑on‑duty in the absence of the Assistant Manager, escalating issues as appropriate
• Support and collaborate with Sponsorship, Ticketing, Premium, Marketing, Game Presentation, Hockey Operations, and other departments as required

• High school diploma or equivalent required; some college coursework a plus
• 1-2 years of experience in a retail environment
• Prior experience leading, training, or mentoring others preferred
• Excellent interpersonal, communication, and customer service skills
• Strong organizational and time management skills
• Ability to handle multiple priorities and adapt to shifting priorities in a fast‑changing environment
• Comfortable making decisions independently and resolving issues on the sales floor
• Experience & proficiency with…