Assistant Store Manager; Store

Overview

Full Time Assistant Store Manager (Store 2865) at Game Stop.

Join to apply for the Full Time Assistant Store Manager (Store 2865) role at Game Stop.

• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist with gaming needs, inform guests of promotions, recommend additional items, and circulate throughout the store to prioritize guests over tasks.
• Support the shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns accurately using the POS system; handle changes, receipts, and packaging while delivering top-notch guest service.
• Respond to guest questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits (e.g., new title reservations, trade-in, Pro Rewards).
• Assist the Store Manager with setting guest service expectations and training store associates on policies and procedures.
• Monitor associate performance, provide feedback, and address unsatisfactory performance as directed.
• Provide recognition and feedback to associates; document performance feedback in the HR system in partnership with the Store Manager.
• Ensure onboarding, training, and compliance training are completed prior to shifts; ensure associates understand policies, inventory control, loss prevention, safety, financial protocols, and ethics.
• Schedule store associates to meet guidelines; supervise staffing to maintain high levels of guest service.
• Approve payroll and manage PTO; verify time worked and ensure accurate payment.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders daily.
• Protect assets through inventory control and loss prevention; communicate concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals and perform required administrative tasks.
• Count and restock inventory; move products to ensure representation and organization on the sales floor.
• Balance daily transactions in the POS system; complete closeout paperwork and manage cash and deposits as required.
• Verify shipments, record discrepancies, and conduct inventories; communicate issues to management.
• Process defectives/recalls and stock pulls; label boxes with packing lists.
• Maintain guest and associate safety; report injuries per company guidelines.
• Organize store records/files and keep manuals up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies and procedures and opening/closing procedures.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• Retail management experience preferred (6 months).
• Retail sales, guest service, and/or management experience preferred (2+ years).
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Genuine, individualized guest assistance during every visit.
• Clear verbal and written communication;
  English proficiency; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, changing environment; work independently and in a team.
• Reliability, trustworthiness, and good judgment.
• Ability to operate POS system and perform basic math and alphabetizing.
• Flexibility to work extended hours, including nights, weekends, and some holidays; minimum 3 days/week availability.
• Ability to work alone or move around the store for up to 12 hours per day; physical capability to lift up to 30 lbs and perform related tasks.

Full-time store positions at Game Stop are eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may be eligible for bonuses or other incentives.

Pay: $19.35 - $23.35

Employment type
:
Full-time

Seniority level
:
Mid-Senior level

Job function
:
Sales and Business Development

Industry
:
Retail

EEO:
Game Stop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law.