IT Support Specialist

Description

Dr. Praeger's is seeking an experienced IT Support Specialist to provide on-site Level 1 technical support across our Elmwood facility. This is a fast-paced, hands-on role supporting a user base of approximately 75-150 employees, including both salaried and hourly staff. The ideal candidate is self-sufficient, requires minimal ramp-up time on core IT tasks, and can hit the ground running while learning our specific business processes and operational environment.

-Provide Level 1 help desk and on-site technical support for desktop, laptop, and peripheral issues
-Troubleshoot and support manufacturing equipment, including Zebra label printers and handheld scanners
-Manage desktop and laptop deployment, including imaging and configuration
-Support employee onboarding and offboarding processes, including account setup and equipment provisioning
-Administer and support Active Directory (on-premise with cloud sync)
-Handle Office 365 licensing and general software maintenance
-Manage network connectivity issues and general network support
-Maintain IT inventory, including computers and printer toner
-Log and manage support tickets through the Halo ticketing system (volume approximately 15-20 tickets/day, plus in-person requests)
-Escalate complex issues to the IT Manager or MSP as appropriate

Skills

Trouble shooting, Windows, Network Connectivity

Top Skills Details

Trouble shooting,Windows,Network Connectivity

Additional Skills & Qualifications

Required skills:

-Strong Windows OS troubleshooting and configuration skills
-Experience deploying and imaging desktops/laptops
-Working knowledge of Active Directory administration
-Solid understanding of basic networking and connectivity troubleshooting

- Experience with Office 365 licensing and administration
-Familiarity with printer support and peripheral troubleshooting
-Ability to work independently in a fast-paced environment with minimal supervision

Preferred Qualifications

- Experience with Zebra printers and handheld scanners
-Spanish language proficiency (strongly preferred given staff demographics)
-Prior experience supporting manufacturing or warehouse environments
-Familiarity with MSP-supported IT environments

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Elmwood Park, NJ.
Pay and Benefits
The pay range for this position is $20.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Elmwood Park,NJ.
Final date to receive applications
This position is anticipated to close on Aug 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise…