Financial Aid Customer Service Specialist

This position serves as a primary customer service representative for the Office of Financial Aid. Primary duties will be the monitoring of the department email and fax accounts, answering telephones, working with students and parents in the front office and scanning, indexing, and maintaining the document imaging system.

Associate degree, or vocational or technical school degree in any relevant field of study with minimum 1 year of experience with the following relevant work experience:
Administrative support experience involving data entry, document collection, record maintenance, and use of computerized information systems such as MS Office.

Associate degree, vocational certificate, or technical school credential in a related field of study.

Strong communication skills (both oral and written) to include appropriate tone, clarity, and timeliness. Willingness to learn and the ability to adapt to an ever-changing working environment. Exhibits a commitment to inclusive excellence through interactions with colleagues, students, and visitors.

• Monitoring and answering of Fin Aid email, Fin Fax transmissions, and Fin Aid Check Teams Group.
• Answering incoming telephone calls from students and parents.
• Assisting students and parents in the office.
• Answers questions regarding FAFSA filing, loan applications, adjustments to aid, requests for adjustment, verification, requested documents, etc.

• Scanning and indexing of important student documents into document imaging system and general maintenance and organization of system.
• Assisting with processes within the office as needed

• Assisting with training and development of student employees.
• Support all Admissions events as needed for our department.
• Other duties as assigned.

Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community.

Elon University does not discriminate on the basis of race, color, or national origin (including shared ancestry or ethnic characteristics), sex (including sexual orientation, gender identity, and pregnancy or related conditions), age, disability, genetic information, religion, veteran’s status, or any other protected basis under applicable law in the recruitment and admission of students, the recruitment and employment of faculty and staff, or the operation of any of its programs and activities.