C​/S Office Associate

Overview

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

This position works at the DPC Admissions desk on varied shifts in a 24‑hour, 7‑day operation, including a rotating schedule of every other weekend and holiday as required. Responsibilities include monitoring DTRN for referrals, processing and updating referral statuses, and providing customer service to visitors. The role routes incoming calls, manages visitor logs and keys, and completes client registration in the electronic medical record.

Additional duties include completing and uploading required admission forms, inventorying client belongings, and routing items appropriately. Maintains confidentiality procedures and HIPAA compliance.

• Delivers excellent customer service in‑person, electronically, or by written communication.
• Greets and directs visitors and answers calls, serving as part of a call center team or on a front desk operation.
• Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Sorts, codes, scans, uploads, logs, and indexes data/information.
• Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.
• Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.
• Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.
• Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.
• Performs other related duties as required.

• Coursework, training, and/or work experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies.
• Coursework, training, and/or work experience in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
• Coursework, training, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.

This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits.

Criminal background check: A satisfactory criminal background check is required. Pre‑employment drug testing and tuberculin skin test (TST) are required. All new hires are required to attend the Statewide New Employee Orientation (SNEO) on their first day of employment. Applicants must be legally authorized to work in the United States and must use E‑Verify. DHSS does not provide employment‑based sponsorship.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We encourage a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.