General Manager

Responsible for the overall success and operations of Capriottis Restaurant location. Exceptional customer service is a major component of this position.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vacation & Sick paid time off
• Employee Discount Program

• Responsible for ensuring staff compliance with government regulations, company policies, and Capriottis procedures.
• Completes University of CAPRIOTTIS® courses as directed.
• May be required to cover the shifts of other managers and employees and respond to emergency calls when not scheduled to work.

• Ensures that customers are greeted in a cheerful and helpful manner.
• Informs and educates staff regarding survey results and secret shopper program.
• Resolves any customer complaints or service issues not resolved by the supervisors.
• Responds to negative surveys and corporate complaints.

• Submits orders for additional inventory/stocks, including beverages.
• Ensures that physical counts of the inventory are recorded and reconciled on a weekly basis.
• Conducts inventory audits to verify inventory levels and inspects freezer and other food storage areas to ensure that food is being properly rotated.

• Responsible for following and ensuring compliance with the company’s cash handling policies.
• Prepares bank deposits, bank bags, and change orders.
• Submits change order.
• Picks up change order and drops church bank deposits.

• Maintains business records as outlined in the CAPRIOTTIS® Operations Manual.
• Ensures that the temperature (morning and evening), waste logs, and daily cleaning list are properly completed.
• Records and ensures that employee and complimentary meals in the POS system.
• Reviews daily logs and investigates any discrepancies and makes corrections as needed, including reconciling waste logs with Weekly Inventory Sales Report.
• Submits Weekly Inventory Sales Reports.
• Prepares sales reconciliation report and attaches deposit slips.
• Prepares reports for Workforce Analysis and Sales.
• Generates reports for the corporate office as needed.
• Analyzes reports to identify inventory issues, sales trends, staffing needs and other business trends.

• Ensures that the cleaning task lists and the maintenance procedures as outlined in the CAPRIOTTIS® Operations Manual are completed.
• Inspects equipment on a regular basis and ensures that equipment maintenance schedules are followed.

• Reviews and approves the staff’s work schedules prepared by the assistant manager, ensuring payroll budgets are maintained and time‑off requests are managed.
• Approves and submits payroll time cards/PTO hours.
• Monitors workflow and processes and makes revisions as needed to improve efficiency and safety.
• Conducts or delegates staff meetings and safety trainings as required.
• Ensures that pre‑shift meetings inform staff of the store’s goals, product information, marketing promotions and other pertinent information.
• Communicates consistently with managers and supervisors regarding the store’s goals and operations.
• Makes hiring decisions.
• Oversees performance review and incentive programs.

• Implements local and national marketing initiatives.
• Plans special events and promotions.
• Maintains a safe and sanitary environment on the front line, prep area and food storage areas.