Client Service Manager, Loan Services

Client Service Manager
- Middle Office Loan Services, Vice President Key Responsibilities

• Asset administration:
  Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including
• Asset setup
• Asset Maintenance and reconciliation
• Liaising with 3rd party brokers/custodians/agents
• Processing agent notices
• Processing corporate actions
• Entering and settling trades as required
• Preparing and assisting with various reports required by internal teams
• Other duties assigned by Management
• Cash/Position Reconciliation:
  Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including
• Preparing daily reconciliation of cash transactions
• Preparing daily reconciliation of Apex/Client positions
• Ensuring aged breaks (over 7 days) are addressed and escalated
• Processing and reconciling data in various systems
• Actively researching discrepancies with various agents and internal teams
• Preparing and ensuring all Reporting is issued within the required time frames
• Preparing and assisting with various reports required by internal teams
• Other duties assigned by Management
• Support Loan Admin
  - Middle Office Group:
  Lead and participate in weekly client meetings /new onboards and ensure minutes are noted and follow up items are closed out
• Work with the local CRM to ensure monthly operational calls are scheduled and agenda items are monitored and closed out
• Ensure all deal procedures and report checklists are completed
• Ensure KPI reports are monitored and reviewed regularly to ensure they are adapted/updated in line with the business requirements
• Work with the admin team to ensure clients breaks both cash and positions are pushed and assisted where required
• Ensure all monthly deliverables are in line with our SLA and if not record and note clearly the reasons
• Work closely with senior managers to identify and streamline operations where greater efficiencies can be implemented
• Manage the team of analysts and senior analysts supporting in Client service location in Canada
• Update and keeping a track of revenue sheet for clients
• Keeping a track deliverables and SLAs
• Co-ordinate between various stake holders such as Analytics, Asset admin, Recon and Tableau support team
• Primary contact for escalations

• Degree in Accounting/Finance, or a relevant qualification
• Candidate should have 6+ years’ experience working in loan administration operations
• Extensive knowledge of Credit Funds
• Understanding or knowledge of various security types – Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc.
• Understanding of trade lifecycle
• Knowledge and experience with settlements including DTCC & Euroclear
• Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite), Geneva, Aladdin preferred
• Strong communication and analytical skills
• Strong organizational skills
• Accurate and acute attention to detail
• Adaptability - able to change tasks quickly as business needs dictate
• Uses discretion when dealing with sensitive and confidential information
• Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience
• Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly
• Self‑motivated
• Punctuality

You will be required to work four days in office per week.

Salary ranges from USD $ to USD $ plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.