C​/S Quality Assurance Administrator

Introduction

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This position will be responsible for conducting statewide electronic and paper chart monitoring for the Birth to Three Regional Programs to ensure staff compliance with state and federal regulations. The role will work closely with Supervisors to identify quality concerns and support the development of corrective action plans. Responsibilities include developing, implementing, and overseeing quality assurance and improvement activities, as well as monitoring program policies and procedures to ensure effective program implementation.

The position will also provide training and technical assistance as needed. The Birth to Three Early Intervention Program is expected to transition to the Delaware Department of Education by July 2028. This position is not anticipated to be included in the transition. Prior to the transition, the employee will have the opportunity to explore and apply for other available positions within the organization, in accordance with organizational policies and available vacancies

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Knowledge and/or training in early childhood intervention or education.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Manages the quality assurance program which may include infection control, risk and utilization management programs.
• Ensures facility activities/operations conform with programmatic policies and procedures, applicable standards and federal/state regulatory requirements.
• Coordinates the facility remediation program for Quality Assurance;
  Reviews data from incident reports on accidents/injuries as it relates to facility wide Quality Assurance.
• Maintains the master schedule of Quality Assurance activities within the facility.
• Gathers and analyzes data through audits, interviews and other activities in order to monitor the quality and appropriateness of services and functions.
• Designs tools, systems and methodologies for data collection and recommended action. Prepares reports of findings and recommended action.
• Investigates incidents of non-compliance and allegations of abuse, neglect and mistreatment of patient, and conducts special studies as requested by superiors.
• Recommends new/revised operational or administrative policies/procedures to maintain proper utilization of services and reduce facility liability.
• Chairs and coordinates internal quality assurance committee.
• Participates in other facility committees which impact the Quality Assurance Program.
• Develops and conducts educational programs for and provides technical assistance to facility staff in all aspects of quality assurance.
• Acts as a liaison with other agencies and external reviewers associated with quality assurance.
• May supervise the work of professional, technical and/or support staff assigned to the program.

JOB REQUIREMENTS for Quality Assurance Administrator

• Possession of a Bachelors degree or higher in Behavioral Science, Social Science, Health Science, Business or related field.
• Three years experience in quality improvement which includes evaluating the quality…