Assistant Manager - Elsmere

Location:

Elsmere, DE 19805.
Position:
Assistant Manager.

Reports to:

Manager on Duty.
Supervises/Manages:
All front of house and back of house team members.

The Assistant Manager is responsible for coordinating and participating in all areas of the restaurant’s operations. The Assistant Manager supports all team members during the shift to ensure all issues are resolved while maintaining safe, professional and efficient operations. Responsibilities include hiring, scheduling, training, motivating, and terminating team members. The Assistant Manager directs and guides customer service and works to resolve customer complaints.

The Assistant Manager assists in maintaining food and labor budgets, oversees cleaning and maintenance of equipment and facilities, ensures staff is adhering to food safety guidelines, and maintains Seasons Pizza’s standards for high quality, fresh ingredients and accurate/correct orders.

• Follow opening and closing checklist procedures.
• Review the management log book daily.
• Knowledgeable in all position tasks and able to cover shifts as needed.
• Able to train all front of house team members to work their stations efficiently and safely.
• Ensure all front of house employees promptly answer phones and welcome in‑person guests within 3 rings to provide quick and effective customer service.
• Hold team members accountable for performance, behavior and policy compliance, actively correct mistakes and take disciplinary action with documentation when needed.
• Able to prepare and cook all menu items according to specification.
• Ensure all kitchen procedures (sanitation, par levels, portion control, rotation, etc.) are followed.
• Monitor dining room service standards (if applicable).
• Complete and monitor cash handling throughout the shift.
• Assign deliveries to drivers and ensure all deliveries are complete, accurate and leave the store within set OTD standards.
• Check for and prepare for deferred deliveries; notify kitchen staff of deferred orders and large deliveries.
• Follow proper vendor delivery procedures.
• Follow safe food handling and production procedures in accordance with health department regulations.
• Assign registers each shift, collect and close driver drops, and conduct cash drops as needed; money should be neatly organized and facing in the same direction.
• Adhere to and enforce all company policies, including but not limited to:
• Uniform policies and grooming guidelines.
• Employee meal and discounts policy.
• Vacation policy and time‑off request procedures.
• Follow voided ticket procedures.
• Follow credit card ticket procedures.
• Check that all team members have completed side work before they clock out.
• Follow register closing procedures (cash, receipts, payouts, etc.).
• Restock supplies as needed.
• Complete weekly and monthly inventory using the Foodtec system and store tablet.
• Assist with completing onboarding for new hires.
• Work with HR to ensure completeness and compliance of employee paperwork, gather required documents (MVR, work permits, health insurance enrollment, etc.) and disperse important information to team members as requested.
• Assist in recruiting, interviewing, and training new team members as needed.
• Follow reporting procedures for accidents/incidents (workers' comp, general liability, driver, etc.).
• Attend all company meetings for management.
• Perform other tasks as assigned.

• Education:
  
  High school diploma required; bachelor’s degree preferred, preferably in Hospitality.
• Experience:
  
  At least two years as an employee at Seasons Pizza, or three years as a supervisor/manager in a restaurant or food‑oriented retail environment; knowledge of service standards, food and beverage controls, and operational efficiencies is preferred.
• Physical:
  Ability to stand and walk for long periods and lift up to 50 pounds.
• Cognitive:
  Ability to read, speak and understand English.

Weekend and evening hour availability is a must. Hours will vary based on operational need; expect to work 40–50 hours each week.

• Hands‑on management approach.
• Accepts responsibility for one’s own actions.
• Growth mindset and receptive to suggestions to improve performance/behavior.
• Maintains focus and composure under pressure.
• Approachable leadership style; passion for developing self and others.
• Highly motivated and self‑directed.
• Strong organizational and time‑management skills.
• Results‑driven.
• Able to lead by example and delegate tasks.
• Report to work on time and adhere to time‑clock requirements.
• Serv Safe Certified upon hire or through Seasons Pizza training.
• Maintain positive customer and employee relations.
• Communicate daily with other managers verbally and in the management log book; discuss store performance and strive to improve.
• Act as a coach, teacher, support and guide for employees at all times, correcting mistakes or missteps as they occur.