C​/S Social Service Specialist III

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession.

For more information, please visit (Use the "Apply for this Job" box below). today!

As a Social Service Specialist III, you’ll help those who come in need to the Porter State Service Center. By conducting interviews to assess eligibility, you can help determine what services can fulfill clients’ needs – and approve for those services. You’ll ensure approvals are based on policy. Also at the center, you’ll promote effective public relations by providing information to individuals and the general public about the Division of Social Services.

• Interview, assess, and advise clients to determine eligibility, needs, and course of action to meet needs.
• Provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
• Document, verify, record, and report client information.
• Refer ineligible clients to appropriate agencies and resources.
• Provide coverage for other agency assistance programs as assigned.
• Utilize the resources of social services, other agencies, and community resources to address identified needs/problems.
• Maintain adequate records of provided services including case files and related material.
• Provide referral information to individuals and the general public, promoting effective public relations for the agency.

• Three years of experience in health or human services support such as interviewing clients and assessing personal, health, social, or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Three years of experience in applying laws, rules, regulations, standards, policies, and procedures.
• Six months of experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months of experience in record keeping.
• Six months of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Sessions are held at designated locations in Kent or New Castle County.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title, and job duties. For education and training, list the name of the educational provider, training course titles, and summary of course content.

Narrative information supplied in response to the questions must be supported by the information supplied on the application, including your employment, education, and training history as they relate to the job requirements.

Once you have submitted your application online, all future correspondence related to your application…