Victim Service Specialist -II Victim Witness Assistance Program - Kent

Introduction

Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State. In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions.

Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion. Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.

The Delaware Department of Justice seeks a dedicated Victim Service Specialist (VSS) in Kent County. This position is part of the Victim Witness Assistance Program within the Administrative Division, providing direct support to various units across the Department of Justice. This VSS will assist Deputy Attorneys General, working directly with victims whose cases fall under the jurisdiction of the Superior Court, Family Court, or the Court of Common Pleas.

This VSS will provide assistance to the victims of crime and to their families. Specific duties include notifying victims and witnesses of the criminal case status, court dates and results of hearings; working with prosecutors and victims to complete requests for restitution; interviewing victims/witnesses to ascertain case facts and identify individual needs; assisting with the prosecution of cases by educating the victims/witnesses about the criminal justice process and preparing them for trial;

and making referrals through the use of community resources. The VSS is also responsible for staying engaged with victims and witnesses to ensure they will be present for required court appearances and may accompany the witnesses and victims to hearings and trials.

• Applies laws, agency rules, regulations, policies, and procedures in maintaining and processing agency information, particularly the Victims’ Bill of Rights.
• Serves as a liaison with victims of crime and/or victim family members and witnesses to exchange information and explain agency services, laws, rules, regulations, policies, and procedures.
• Interviews victims of crime and/or victim family members to determine assistance needed and refers them to appropriate agencies and resources.
• Notifies victims and witnesses of case status, court dates, general court procedures, sentencing orders, and other information relevant to the criminal justice process.
• Performs follow-up contact to victims and/or victim family members.
• Documents, verifies, and records victim information. Write reports to summarize cases and maintain files of all case contacts and to provide information, referral services or crisis intervention.
• Maintains adequate records of provided services including case files and related material.
• Provides victim assistance by accompanying persons to court when needed.
• Manages a caseload and provides advocacy for assigned clients, which includes receiving and documenting cases; disseminating information and referrals to community resources for counseling, medical care, legal assistance, emergency funding, and/or other applicable resources; documenting services rendered, including crisis intervention, safety planning, emergency advocacy, and other related services; and/or, performing other related activities.
• Serves as a liaison with victims of crime and/or victim family members and witnesses to exchange information and explain agency services, laws, rules, regulations, policies, and procedures for more complex cases.
• Assists with trial preparation and informs victims of their rights.
• Provides victim notification in compliance with the Victims’ Bill of Rights, which include notifications for Plea purposes, Court related events, case resolutions and others case notifications.
• Research case records and data bases to locate and contact victims of crime and/or victim family members for appeals, pardons, commutations, and expungements.
• Performs other duties of the same scope/complexity as assigned.

Applicants must have education,…