Customer Service Representative - Patient Registration

Location & Shift

Ascension St. Vincent Mercy
Monday – Friday, 2:30 PM – 11:00 PM (rotating weekends and holidays)

Patient Registration Customer Service Representative – be the first friendly face patients meet during registration.

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast‑paced environment
• Build trust with patients when they are scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (training will be provided)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

You will be on your feet, thinking fast, and making a real impact.

• High School Diploma or GED
• Strong customer service experience
• Ability to pass a background check, drug test, and meet vaccination requirements

• Medical or healthcare experience (though not required)

Base pay range: $14.50 – $18.99 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

The Company is also dedicated to providing a workplace free from harassment based on the protected categories above. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.