Quality Assurance Associate – Investigation Coordinator

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

As the Quality Assurance Associate – Investigation Coordinator, you’ll partner cross-functionally with Manufacturing, Warehouse, Facilities, Quality Control, and Quality Assurance teams to support and oversee the site deviation and investigation management processes. You’ll help drive investigations, root cause analysis, and corrective actions to timely closure while ensuring compliance with GMP and regulatory expectations. This role serves as a key partner in maintaining site quality standards, supporting continuous improvement initiatives, and strengthening operational compliance across the facility.

• Coordinate and oversee daily activities within the site deviation management system
• Lead and support deviation investigations to timely and compliant closure
• Facilitate or support Deviation Review Board (DRB) activities and cross-functional collaboration
• Drive and coach root cause analysis (RCA) activities using tools such as 5 Whys and Ishikawa/6M
• Ensure appropriate CAPAs are identified and implemented to reduce recurrence of deviations
• Communicate investigation status updates and timelines across departments
• Lead or assist customer complaint investigations as needed
• Support site change controls, including impact assessments and quality reviews
• Provide technical review and guidance for investigations, documentation, and quality records
• Write, revise, and maintain QA procedures and controlled documents
• Support site quality metrics related to deviations, investigations, and complaint management
• Identify trends and support continuous improvement initiatives
• Promote a strong safety and quality culture through collaboration, mentorship, and technical coaching

• Education:
  
  Bachelor’s degree in a scientific discipline preferred
• Experience:
  
  6 years of Quality Assurance experience within a regulated industry (FDA, USDA, ISO, etc.)
• Top 2
  
  Skills:
  
  Strong investigation and root cause analysis expertise combined with the ability to independently manage cross-functional quality initiatives in a GMP-regulated manufacturing environment.

• 5+ years of experience with investigations, deviation management, and RCA tools (5 Whys, Ishikawa/6M, etc.)
• Experience reviewing and approving GMP documentation, investigations, and CAPAs
• Strong technical writing and communication skills
• Experience with risk assessment tools and quality metrics reporting
• Experience with electronic Quality Management Systems (eQMS)
• Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to manage multiple priorities with strong organizational skills
• Experience working collaboratively across manufacturing and quality functions
• Strong coaching and mentorship capabilities
• Experience with in animal health or pharmaceutical manufacturing environments

• Travel:
  Occasional