Personal Lines Account Manager Job Elyria area,Ohio USA,Customer Service/HelpDesk

Job Description

Personal Lines Customer Service Representative (CSR)
Job Summary

Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to join a growing team. This role is pivotal in providing exceptional service to a clients, managing personal lines accounts, and supporting the agency's growth initiatives. The ideal candidate will have a strong background in personal lines insurance, excellent customer service skills, and a commitment to delivering high-quality results.

This is an on-site position offering a collaborative work environment with a strong emphasis on work-life balance. If you are a dependable professional with a passion for client service, we encourage you to apply.
Compensation Package

Salary Range: $50,000 - $70,000 annually, plus commission opportunities.
Benefits:
Comprehensive benefits package available.
Work Environment:
On-site position with no travel required.

Responsibilities

Manage a book of standard personal lines accounts, including some high-net-worth accounts.
Quote and process new business and renewals.
Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction.
Collaborate with team members to support the agency's growth and operational goals.
Utilize SIS/Partner

XE software to manage accounts and maintain accurate records.

Qualifications/Requirements

Experience:
Minimum of 3+ years as a Personal Lines Account Manager (AM); 5+ years preferred. Candidates with captive insurance experience will also be considered.
Licenses:
Active insurance license required.
Technical Skills:
Proficiency in SIS/Partner

XE software is preferred. Familiarity with carriers such as Erie and Westfield is a plus.
Soft Skills:
Dependable, detail-oriented, and strong customer service skills.
Training: A 2-3 week training period will be provided to ensure a smooth onboarding process.

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