Elyria Police Department - Dispatcher

JOB RESPONSIBILITIES:

Under general supervision, receives calls, including requests for public safety services or information; dispatches personnel and equipment for emergency service through the use of telephone, police/fire radio, and other communications equipment; performs any additional related work as assigned; must possess quality prioritization and multi-tasking abilities under stressful situations.

MINIMUM QUALIFICATIONS:

Completion of secondary education, GED, or equivalent combination of training or experience; ability to calculate fractions, decimals, and percentages, and to read and write common vocabulary; incumbent must meet all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.

Compensation:

Salary up to $60,365.76

Laterals with three (3) years of prior, full-time police dispatch experience shall be hired at Class

B. The Police Chief shall have discretion to move a lateral to Class A after completion of FTO training.

ESSENTIAL FUNCTIONS OF THE POSITION:

* Operates telephone console to receive incoming calls for assistance; determines nature and urgency of call (e.g., emergency, service, information etc.) and prioritizes response; receives and transmits radio communications (e.g., dispatches patrol officers and equipment for purposes of law enforcement, traffic control, accident investigation, motorist assistance, security, service, etc.); scans status charts and computer screen to determine units available; logs and records calls;

monitors multiple frequencies and patrol units; contacts support services as necessary (e.g., fire, ambulance); responds to inquiries and requests from general public and handles complaints; monitors 911 emergency lines and takes appropriate actions.

* Operates telecommunications computer terminals (e.g., LEADS, NCIC, etc.) receiving and transmitting messages; interprets messages and responds according to established department procedures; takes and furnishes information in reference to criminal record checks, social security number, driver's license number, vehicle registration, warrants, etc.; provides direction to officers and routes information to appropriate person, department or agency.

* Maintains accurate communications log (i.e., telephone, radio and message control); updates daily information; enters and deletes warrant files on New World computer system; inputs data on persons, towed or stolen vehicles, missing persons, stolen property, etc.; prepares reports, cards, and correspondence and maintains related documentation as required.

* Monitors closed circuit television security systems for police department facility (e.g., jail, booking room, front lobby area, parking lot, etc.,); monitors alarm board for city businesses and services (e.g., malls, banks schools, etc.).

* Greets and assists visitors to department and provides information and services to community and area public service agencies; acts as liaison between field units and station supervisor; may receive and record admissions and/or evidence submitted after normal work hours.

* Attends staff meetings, training sessions, workshops, and seminars as required.

* Performs other related duties as assigned.

* Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.

* Demonstrates regular and predictable attendance.

OTHER

DUTIES AND RESPONSIBILITIES:

* Remains informed of current developments and procedures pertinent to duties.

MINIMUM ACCEPTABLE CHARACTERISTICS:

(
* Indicates Development after employment)

* Knowledge of : LEADS computer operations; public safety radio dispatching procedures; geographic layout of jurisdiction; department policies and procedures; public relations; community resources and services; office procedures; records management.

Skill in:
Typing - 45 words per minute with high accuracy suggested, Computer Operation - ability to navigate several different software platforms; data entry; law enforcement communication equipment operation.

Ability to:
Carry out detailed but basic written or oral instructions; deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; understand, interpret, and apply laws, rules or regulations to specific situations; calculate fractions, decimals, and percentages; copy records precisely without error; complete routine forms; prepare routine correspondence; prepare accurate documentation; compile and prepare reports;

respond to routine inquiries from public and/or officials; communicate effectively; gather, collate, and classify information; maintain records according to established procedures; answer routine telephone inquiries; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints.

EQUIPMENT OPERATED:

The following examples are not all inclusive:

Department computer; LEADS terminal,…