Patient Access Representative I

Job Description - Patient Access Representative I (260002VQ)

Second shift and overnight weekends.

As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

• Welcome and check patients in and out for their medical visits
• Answer phone calls to help patients with questions, scheduling, and next steps in care
• Assist patients with enrolling in and using My Chart
• Accurately enter, review, and update patient demographic, insurance, and financial information
• Communicate important details with physicians and clinical care teams to support coordinated care
• Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
• Work in EPIC, including work queues, worklists, in‑basket messaging, and document scanning
• Schedule referrals and follow‑up appointments
• Help patients complete required forms and paperwork

• Work collaboratively with teammates and providers to improve efficiency and the patient experience
• Participate in emergency preparedness activities as needed
• Maintain a clean, organized workspace
• Cross‑train to support additional functions and locations when needed
• Follow all organizational policies, standards, and confidentiality requirements

• A passion for customer service and helping people navigate complex situations
• Comfort working with sensitive information while maintaining patient privacy
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Willingness to learn systems like EPIC and adapt to different responsibilities or locations

We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.

• High School Equivalent / GED (Required)
• Associate's Degree or progress toward degree (Preferred)
• Medical Terminology (Preferred)

• 1+ years Customer Service (Required)
• 1+ years Customer Service in healthcare (Preferred)

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem‑solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Required proficiency)

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

• 10%

United States-Ohio-Elyria

N/A