Engagement Technician; Weekdays

Position: Engagement Technician (Weekdays + Saturday)
Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services;

full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details Pharmacy Technicians on our Patient Engagement team will be primarily focused on providing a quality experience for our patients in resolving inbound questions and concerns about their service with Exact Care. The Technician will work in a remote closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outlined job duties and responsibilities.

Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact.

Responsibilities Answer high-volume inbound calls from current patients and serve as an Exact Care expert to resolve their questions

Collect on patient balances when patient has an amount due Providing an exceptional customer service experience each day in a closed door, phone-based Pharmacy environment.

Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.

Partner with technicians, pharmacists, and specialists to ensure that patients receive excellent care with Exact Care.

Maintaining patient records with strong attention to detail and confidentiality.

Serve as backup support for times of higher patient call volume.

Effectively assist with patient questions over the phone.

Embody Anew Health’s Core Values in all communications and interactions.

Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications:

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education High school diploma/GED Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate

Must maintain a pharmacy technician registration with State Board of Pharmacy Experience Must  be 18+ years of age Prior experience in a pharmacy setting

Skills & Abilities Comfortable working in a fully remote and/or phone-based environment.

Ability to work independently.

Self-motivated and goal oriented.

Ability to utilize computer equipment, technology and work within multiple software programs

Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.

Thorough pharmacy and drug knowledge.

Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.

Strong prioritization and organizational skills.

Maintain a high degree of confidentiality.

Passion to help people and enrich their lives.

Ability to think critically and document pertinent…