Director Business

** About Crane:*
* ** Crane Aerospace & Electronics
** supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
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* Job Summary:

** The Director of Business, Fluid is directly responsible for overall business performance in Crane’s Fluid Solution, a core product line serving the Aerospace and Defense industry across all markets.

This position serves as the central leader and is directly accountable for the profit and loss (P&L) of assigned products and customers within the business. The individual in this role will make critical decisions regarding new product proposals, personnel matters, and customer strategies for a highly engineered pump, fuel flow transmitter, and thermal management solutions business. Additionally, they will manage essential activities with all Crane Aerospace & Electronics OEM customers along with the aftermarket operators, reps, channels, and distributors that make up the customers of the business.

Effective communication and strategies with both internal and external stakeholders is crucial to ensure the timely and accurate performance of the product, aligning with the Voice of the Customer.

This role has responsibility for business serving customers globally with manufacturing operations located in multiple sites. Given the responsibility of this role, the business director is also viewed as potential successor to the VP/GM roles and will be tasked in those duties as needed to prepare for continued career growth.

Successful candidates will be able to build and own the customer business relationship with Aerospace, and Defense customers who purchase high reliability pumps, thermal management systems, and fuel flow transmitters to achieve business financial and strategic planning objectives while mitigating Crane Aerospace & Electronics risk and liability.
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* Essential Functions:

*** Comprehensive command of business priorities, financials, and customer relationships such that they can represent the overall Solution.
* Leadership role responsible assigned portions of the Fluid Solution, inclusive of pricing, sales/backlog, cost, and strategic initiatives
* Matrixed leadership for operations, supply chain, to ensure quality, delivery, customer satisfaction, profitability, support for the sales channel, sales and product training and competitive analysis
* Management of Customer Service Administration and Demand Management
* Primary escalation path for customer issues and responsible for driving cross functional resolution
* Drive business analytics including Annual Operating Plan and Strategic Planning Process, Strategy Deployment, and other initiatives as assigned by VP/General Manager
* Negotiates major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
* Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups;
Monitor contract performance to ensure compliance
* Manage customer demand and drive comprehensive forecast inputs to ensure successful SIOP and long-range planning of financial performance and operational capacity
* Responsible for the Demand Management and Forecasting processes to align business outlook with specific customer or market segment trends and drive cross-product line alignment
* Maintain responsibility for tracking and recovering all customer claims as well as Crane assertions for out-of-scope requests by customer;
Facilitate efficient communication and mediate customer disputes
* Participate with the Sales team and Finance to develop and execute acceptable business cases and winning strategies for new business.  Present business case reviews to executive management for final approval.
* Any other task assigned by supervisor or management to support business needs
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* Minimum Qualifications:

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* * Experience*: 10+ years of experience in business management, program management, sales & marketing, or operations leadership in…