Licensed Store Manager ELYRIA OH

Position:
Full‑Time

Store #: 000559 Lens Crafters

Requisition

Lens Crafters is a place for visionaries. We pair state‑of‑the‑art technology with a personal approach to eye care. Everything we do is centered around sight, aiming to provide the best quality experience for patients and customers.

The overall mission of the Store Manager is to be a leader within the Lens Crafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

• Conveys a commitment to providing unsurpassed Customer Service through ensuring staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on‑the‑job training and guidance to team members through Company‑provided programs.
• Analyzes store financial data and recommends actions to improve profitability.
• Strives to achieve “Far Exceeds Expectations” on targets such as NPS, Sales to Plan, Customer Count, Operating Profitability, % Saturation of Training, exam growth, and retention.
• Recruits and selects high‑caliber staff.
• Forecasts staffing needs using the labor scheduling model.
• Performs administrative duties including payroll, inventory management, technical application, and maintenance of systems.
• Delivers key performance indicators by inspiring associates to provide experiences that exceed expectations.
• Leads Optometry partnership planning and co‑planning initiatives.
• Adheres to Company policies regarding frame recovery and physical inventory acknowledgement.
• Executes guidelines in the LC Inventory Management System and Order Tracker as part of global POS.
• Ensures all approved safety programs are implemented and maintained consistently.
• Conducts monthly safety inspections and reports regulatory contacts to the CSC Legal or Quality Assurance Department within 14 hours.
• Maximizes Optometric partnerships through Coverage, Walk‑in Availability, In‑house Prescriptions, Doctor Detailing, and Co‑op Relationships.
• Maintains a safe and engaging working environment for associates and customers.
• Maintains store appearance and executes visual directive to achieve a consistent company message.

• High School graduate or equivalent.
• State licensure (if applicable) and/or ABO Certification in non‑licensed states.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team‑building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Basic math skills.
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

• College degree or equivalent.
• Lens Crafters Final Inspector Certification.
• Lens Crafters Quality, Fitting and Adjusting Program certification.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Compensation is determined by geography, experience, qualifications, skills and local minimum wage requirements, and may include a competitive bonus and/or commission. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, condition, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.