Part-Time Customer Service Rep - College Bookstore

Job Description

The Customer Service Representative (CSR) will represent the bookstore and college through courteous and professional interactions with students, staff, and the community. The position is customer facing, and is a physical job that requires standing for long periods of time, bending, twisting, and lifting up to 50lb boxes of clay and textbooks. The CSR will greet customers, approach and offer help as needed, and may work multiple areas within the store.

CSRs will stock and recover the sales floor when not assisting customers. A supervisor is available for assistance if needed. The bookstore management team will assign and review work. This position averages 10 hours a week. This is a seasonal position (June/July-September) that is in-person. The CSR will engage with customers in-person at either the register or at the customer service desk.

• Provide efficient, courteous service at the register and customer service desk, as well as on the sales floor; recommend products to customers through cross‑selling
• Respond to in‑person questions in a timely and friendly manner, connecting the customer with additional resources as needed
• Communicate customer needs and situations to the appropriate departments and/or managers for further investigation
• Troubleshoot work related problems by sharing new ideas with other team members and supervisors
• Operate a cash register and count down a personal till at the end of the shift
• Make outbound calls when customer ordered materials are in stock
• Answer inbound calls to assist customers with meeting their bookstore needs
• Assist with merchandising and orderliness of displays
• Clean, organize, receive, remove, and price merchandise as directed
• Use a practical understanding of desktop computers to help navigate customers through the bookstore website
• Perform other duties as requested

• Maintain regular and predictable attendance
• Must be a high school graduate or in possession of equivalent certification
• Ability to stand for long periods of time, bending, twisting, and lifting up to 50lbs

• Switch effectively between multiple work tasks, with a focus on customer satisfaction
• Break from task to greet and check on customers
• Exhibit a preference for in‑person interactions
• Display active listening and verbal communication skills
• Work independently with the ability to prioritize tasks and keep busy during slow periods

This is a non‑exempt position with a minimum hourly rate of $11.67.