Product Support Coordinator B

Job Title:

Product Support Coordinator B

Location:

Elyria, OH 44035

Start Date:

Right Away
Pay Rate: $21.00/hr
Shift: 2nd shift – 11:30 a.m. to 8:00 p.m.

• Competitive Medical with prescription, dental, and vision coverage from hire date
• Supplemental medical benefits:
  Critical Illness, Accidental Injury, and Hospital Indemnity
• $50,000 life‑insurance policy from hire date
• 401(k) with 5% company match
• Annual cash incentive (bonus) plan
• 13 paid holidays, 10 days vacation, and 5 sick days
• Education (tuition) reimbursement program
• Adoption assistance program
• Employee assistance and volunteer opportunities
• COVID‑vaccination not required; safety precautions are observed
• Flexible spending accounts (Health Care FSA and Dependent Care FSA)
• Alternate work schedule and voluntary overtime

With guidance in a team environment, the incumbent will perform essential stock‑room functions, including maintaining a cycle‑counting program that validates inventory counts for accounting and production. The role also involves a variety of product support duties across logistics functions—receiving, stockroom, shipping, raw stock, parts identification, clean operations, and related tasks. Initial focus will be on the stockroom with support in shipping;

cross‑training will eventually cover all logistics positions.

• Prepare parts and materials for safe shipment, completing necessary paperwork and records.
• Prepare packaging per specifications, including computer input for labels and shipping records.
• Interpret shipping instructions from company documents or customer specifications.
• Prepare stencils and mark shipments legibly.
• Generate air bills, bills of lading, and sales order forms.
• Contact carriers for dispatching, rate establishment, or follow‑up.

• Maintain a cycle‑counting program and reconcile inventory counts.
• Identify and resolve inventory issues.
• Receive materials, check, and identify parts by type or part number.
• Prepare parts for storage and place stock in proper locations.
• Select parts from stock to fill orders per parts lists.
• Perform cycle inventory counts.
• Maintain, update, and access necessary records using a computer.
• Release, edit, and delete requisitions as needed.

• Receive shipments at the dock and forward materials to the appropriate team.
• Weigh or count incoming/outgoing parts or materials.
• Process data input to update system records and verify documents for completeness and accuracy.

• Receive incoming raw stock and verify material against documentation for accuracy.
• Load, unload trucks, and move raw material to the proper location.
• Identify, code, and cut raw materials to dimensional specifications.
• Perform minor equipment repair.
• Report critical shortages or problems to appropriate organizations.
• Issue jobs per schedule and update shop floor, MRP, and other systems.

• Identify parts using proper identification methods and equipment per traveler or blueprint.
• Lay out exact dimensions and locations for identification markings.

• Observe all safety rules and maintain a neat, orderly, and FOD‑free work area.

• Actively participate in department problem‑solving, lean events, and high‑performance teams.
• Maintain 5S in the department.

• High school diploma or equivalent.
• Minimum one year of relevant product support experience and demonstrated ability to perform position responsibilities.
• May be required to operate moving equipment, saw equipment, and meet OSHA safety qualifications.
• Must pass a visual acuity exam (far, near, color).
• May require a forklift operator certificate.
• Good level of computer knowledge, including software packages and mainframe systems.
• Demonstrate manual dexterity.
• Perform basic mathematical calculations.
• Read and understand related forms and specifications.
• May be required to lift up to 50 lbs.
• Effective verbal, written, and interpersonal communication skills.
• Team‑player and participative.
• May be required to post and report Team Improvement Board metrics.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.