Accounts Payable Customer Service Coordinator

Location: Emeryville, CA — On-Site

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Pay: $26.50/hour

Duration: Temporary, 3–6 months

Employment Type: Temporary

We are seeking an Accounts Payable Customer Service Coordinator to support Accounts Payable operations and serve as a key point of contact for internal business partners, store personnel, suppliers, and other departments.

This role monitors workflow queues, identifies processing issues and trends, researches discrepancies, and partners with appropriate teams to resolve problems and improve efficiency. The Coordinator will also provide support to Accounts Payable processors by assisting with escalated issues, answering process-related questions, and helping ensure consistent application of Accounts Payable policies and procedures.

The ideal candidate has a strong understanding of Accounts Payable processes, excellent attention to detail, strong communication and problem-solving skills, and the ability to build positive working relationships across an organization.

• Serve as a primary point of contact for customer service inquiries from internal business partners, store personnel, suppliers, and other departments.
• Respond promptly and professionally to payment and invoice-related questions and provide effective resolutions.
• Monitor Accounts Payable workflow queues and identify processing issues, trends, and opportunities for improvement.
• Review VIM and Inbound Administration workplaces periodically to identify opportunities to improve workflow processes and efficiency.
• Review VIM data to identify duplicate invoices, processing issues, and other discrepancies.
• Partner cross-functionally to streamline workflows and improve operational performance.
• Work closely with Store Operators and the Operations Team to resolve issues and elevate matters as appropriate.
• Support the analysis and reconciliation of vendor statements to ensure accounts are accurate and in good standing.
• Proactively identify and resolve discrepancies to help prevent payment delays and account holds.
• Support Accounts Payable processors with escalated issues, discrepancy research, and process-related questions.
• Help maintain consistent application of Accounts Payable policies and procedures.
• Build and maintain positive working relationships with internal teams, suppliers, and other business partners.
• Identify trends and recurring issues and communicate opportunities for process improvements.
• Perform other Accounts Payable support duties as needed.