Service Delivery Coordinator

We are excited to add this position to our growing team! Live Oak Fiber employees enjoy 100% company‑paid medical, dental, vision benefits, as well as bonus potential. At Live Oak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia.

The following is an overview of the role and what we are looking for in a successful candidate.

The Service Delivery Coordinator is responsible for focusing on the activities of our highly motivated field service technicians. The role provides key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment. The Coordinator assigns work to field service technicians and provides system‑wide communications to associates to ensure that customer requests are resolved in an on‑time fashion.

• Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians.
• Monitors daily progress of technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the technicians throughout the day.
• Inputs data into various databases used for tracking and reporting. When necessary, records completion codes to provide an accurate service history.
• Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day's route, assignments, and reassigning work as required.
• Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate management tool. Processes paperwork to issue credits for late appointments as needed.
• Other duties and responsibilities as assigned.

• Effectively communicates with field personnel regarding any customer‑impacting concerns, minimizing the need for future contacts.
• Provides appointment management, i.e., running late calls to technicians, providing estimated time of arrivals, and reschedules with customers (including not home and go backs).
• Maintains regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedule(s), and overtime as necessary.
• Ability to prepare reports and business correspondence.
• Excellent written and verbal communication skills.
• Strong organizational, problem‑solving, and analytical skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams.

• Minimum one‑year certificate from college or technical school, 3 to 5 years related experience, or an equivalent combination of education and experience.
• Proficient in Microsoft Word, Outlook, and Excel.
• Must be able to provide proof of eligibility to work in the U.S.

• Walking – up to 40%
• Standing – up to 40%
• Reaching – up to 10%
• Lifting and/or bending – up to 10%
• Work environment – indoors and outdoors.
• Able to lift up 45 pounds.
• Travel: 10%

The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.

This job description in no way states or implies a contract of employment. Live Oak Fiber reserves the right to modify this job description at its discretion at any time and will notify the employee of the change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. We are an Equal Opportunity Employer.

At Live Oak Fiber, we are committed to creating a diverse…