Director, AI-Powered Customer Experience & Operations
Job in
Emeryville, Alameda County, California, 94608, USA
Listed on 2026-07-01
Listing for:
Grid
Full Time
position Listed on 2026-07-01
Job specializations:
-
Engineering
AI Engineer (Applied/Software), Operations Manager, AI Business & Operations
Job Description & How to Apply Below
Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support. This role focuses on leveraging AI and automation to enhance customer interactions, ensuring a fast and personal experience for millions.
The successful candidate will have over 3 years of management experience in customer support or operations, with a passion for AI. Responsibilities include building AI workflows and improving customer satisfaction metrics.
The position offers competitive compensation and benefits including medical and retirement plans.
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