Front Desk Agent - Hilton Garden Inn Emeryville

Join to apply for the Front Desk Agent – Hilton Garden Inn Emeryville role at Hilton Garden Inn San Francisco/Oakland Bay Bridge
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Hilton Garden Inn San Francisco - Oakland Bay Bridge is a prestigious hotel located in Emeryville, California, offering exciting job opportunities for hospitality professionals seeking to be part of a thriving team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and top‑notch amenities. The hotel boasts a prime location near San Francisco and the Oakland Bay Bridge, making it a popular choice for both business and leisure travelers.

As a team member, you will work in a dynamic and fast‑paced environment, providing outstanding service to guests from diverse backgrounds. Hilton Garden Inn San Francisco - Oakland Bay Bridge values professional growth and offers opportunities for advancement within the organization.

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and holidays)
• 401K Match

EOE AA – Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

USD $20.19 – $20.19 /hr.

Entry level

Full‑time

Other

Restaurants