Customer Deployment Technical Program Manager

Customer Deployment Technical Program Manager

Are you a people person who likes to bring order to chaos and is determined to ensure customers succeed? We are seeking a technical program manager to help us design, track, and prioritize our large scale customer deployment efforts. This is an intensely collaborative position, and while it’s very remote-friendly, candidates must be able to work a US Pacific timezone schedule.

Be the heart of communications around customer deployments, tailoring messaging to diverse stakeholders across customers, executives, technical, and logistics teams.

Work closely with internal teams and customers to design the lightest possible process to make small and large customer deployments easy and repeatable.

Collaborate with other functions across engineering, operations and customer‑facing teams to understand the dependencies between work streams and mitigate risks early.

Coordinate successful customer deployments in both the commercial and federal spaces—using what you learn from each deployment to improve the process along the way and providing logistical support as needed.

Identify opportunities to scale related tooling and systems and work with teams across the business to implement.

Communicate regularly with customer‑facing teams to ensure transparency in plans and progress towards customer priorities. Adjust plans thoughtfully as priorities change.

Contribute to process documentation and help maintain the accuracy of data in our program management tools. Make recommendations to improve our ways of working.

Contribute to other areas of the product that interest you—beyond your day‑to‑day program management duties.

Would call communication your superpower and can converse clearly with technical teams, executives, and customers alike in their own vernacular.

Feel a sense of responsibility for the success of each customer, and measure that success in their terms.

Have previously worked with complex cross‑functional deliverables involving multiple teams and can context switch like a pro.

Are resilient in the face of the challenges and setbacks that come with developing and maturing new processes.

Excel in fast‑paced dynamic environments.

Have familiarity with datacenter operations and hardware installations.

Can work hours that correspond to working hours in the US Pacific timezone.

Are eligible to support U.S federal customers (does not require security clearance).

Are energized by operating between traditional roles and silos.

Enjoy organizing and aren’t intimidated by ambiguity.

Value the written word, can concisely communicate in written form.

Get excited about a wide range of technical topics and dig really deeply into them.

Learn enough about our product to understand what we’re building.

Most of our team are based outside of the Bay Area. We do ask that your workday overlaps with Pacific Time for at least four hours.

We offer medical, dental, and vision plans with 100% coverage of premiums for employees and dependents.