SAP Program Manager

Client Stakeholder Management & Communication

• Act as the primary onsite point of contact for IT and business leadership at the client organization.
• Translate complex technical concepts into clear, business-relevant insights.
• Manage stakeholder expectations and balance competing priorities effectively.
• Lead governance meetings, steering committee discussions, and executive status reporting.

• Drive programs with a focus on business value realization, not just delivery completion.
• Oversee project health including scope, schedule, budget, risks, and resource planning.
• Proactively identify and mitigate delivery risks and blockers.
• Ensure SAP solutions align with Finance, Supply Chain, Merchandising, and Retail Operations processes.

• Collaborate closely with offshore delivery teams to ensure seamless execution across geographies.
• Convert business requirements into clear, actionable technical and functional specifications.
• Provide retail domain context to improve delivery quality and reduce rework.
• Ensure smooth communication and coordination across distributed teams.

• 6–8 years of strong hands‑on experience in SAP Retail environments (SAP IS‑Retail, S/4
  
  HANA Retail, Finance, Pricing, Inventory Management, etc.).
• Proven experience in client‑facial roles within IT consulting or system integration environments.
• Strong track record in managing global onsite‑offshore delivery models.
• Experience engaging and influencing senior stakeholders (Director / VP level).
• Strong understanding of retail business processes including omnichannel commerce, supply chain, and store operations.

• Program management / PMO leadership experience.
• Strong communication, negotiation, and stakeholder management skills.
• Experience in large‑scale enterprise retail transformation programs.