SAP Program Manager ​/ Delivery manager

About us :

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

As the
IT Delivery Lead (SAP Retail)
representing ITCI at a leading
San Francisco-based retail client
, you will act as the key bridge between client business stakeholders and offshore delivery teams.

You will own the end-to-end delivery of critical SAP Retail initiatives, ensuring programs are delivered on time, within scope, and aligned with enterprise business priorities in a high-growth environment.

This role requires strong
SAP Retail expertise
, excellent
client-facing leadership
, and a strong focus on
business outcomes over task execution
.

• Act as the primary onsite point of contact for IT and business leadership at the client organization.
• Translate complex technical concepts into clear, business-relevant insights.
• Manage stakeholder expectations and balance competing priorities effectively.
• Lead governance meetings, steering committee discussions, and executive status reporting.

- Drive programs with a focus on
business value realization
, not just delivery completion.
- Oversee project health including scope, schedule, budget, risks, and resource planning.
- Proactively identify and mitigate delivery risks and blockers.
- Ensure SAP solutions align with Finance, Supply Chain, Merchandising, and Retail Operations processes.

• Collaborate closely with offshore delivery teams to ensure seamless execution across geographies.
• Convert business requirements into clear, actionable technical and functional specifications.
• Provide retail domain context to improve delivery quality and reduce rework.
• Ensure smooth communication and coordination across distributed teams.

- 6–8 years of strong hands-on experience in
SAP Retail environments
(SAP IS-Retail, S/4

HANA Retail, Finance, Pricing, Inventory Management, etc.).
- Proven experience in
client-facing roles
within IT consulting or system integration environments.
- Strong track record in managing
global onsite–offshore delivery models
.
- Experience engaging and influencing
senior stakeholders (Director / VP level)
.
- Strong understanding of retail business processes including
omnichannel commerce, supply chain, and store operations
.

• SAP S/4
  
  HANA Retail transformation experience.
• Program management / PMO leadership experience.
• Strong communication, negotiation, and stakeholder management skills.
• Experience in large-scale enterprise retail transformation programs.

* ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

ITC infotech is committed to providing veteran employment opportunities to our service men and women*