Staff Assistant - Main Office

Staff Assistant
- Main Office (2 Positions)

Position Type: Support Staff/ Staff Assistant

Date Posted: 7/10/2026

Closing Date: 7/16/2026

Hours: 29 Hours/Week

The Main Office Staff Assistant serves as the welcoming first point of contact for the school, providing high-quality customer service to parents, students, teachers, and administrators in a fast-paced, high-traffic environment. This role requires excellent multitasking abilities, sound judgment, and a friendly, professional demeanor to manage the daily flow of visitors, calls, and administrative needs while maintaining a safe, organized, and efficient front office.

Title: Staff Assistant
- Main Office

Organizational / Labor Relationship: Collective Bargaining Agreement – East Penn School District and Administrative Assistant and Instructional/Staff Assistant Employees

Status (FLSA): Non-exempt, 10 month position, Instructional Assistants can work on normal student days.

Reporting Relationships: Ascending – building administrator; descending – none

Evaluation: Staff Assistants are reviewed after the initial 90 days of employment and annually thereafter by the building administrator

Position Summary: A Staff Assistant assists the professional staff in monitoring, discipline and other duties related to supporting all students.

Education: High School Diploma or GED Equivalent

• Prior customer service, front-desk, or office administration experience
• Strong multitasking skills with the ability to manage interruptions and shifting priorities
• Strong organizational skills and attention to detail
• Proficiency with computers, Google Workspace and standard office equipment
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and exercise discretion (FERPA compliance)
• Composure and problem-solving ability under pressure or during high-volume periods
• Team-oriented with the flexibility to support multiple offices and priorities
• Positive attitude and adaptability in a dynamic, fast-paced environment

• Experience with student information systems (e.g., Power School, Schoology)
• Prior experience in a school or educational setting

• Greet and assist all visitors, parents, students, and staff with warmth and professionalism
• Answer, screen, and route a high volume of phone calls promptly and courteously
• Respond to inquiries in person, by phone, and by email, or direct them to the appropriate staff member
• Manage visitor sign-in/sign-out procedures and issue badges per school safety protocols
• Maintain a calm, welcoming atmosphere even during peak times or high-stress situations

• Process student sign-in/sign-out for early dismissal, late arrival, and appointments
• Process working papers for eligible students
• Coordinate student attendance calls and communicate with parents regarding absences as needed
• Distribute messages, forms, and materials to students promptly

• Perform data entry and maintain accurate records in the student information system (SIS)
• Prepare, copy, and/or distribute correspondence, forms, and school communications
• Manage incoming/outgoing mail and packages

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
• Ability to effectively communicate with students, staff, parents, and administrators
• Ability to build and maintain working relationships and positive rapport with students, staff, parents and administrators
• Ability to organize and plan effectively
• Ability to attend work regularly at assigned work hours subject to lawful leave rights and responsibilities
• Ability to carry out assigned tasks with limited supervision
• Understand and comply with confidentiality protocols
• Understanding components and reasons for assessment
• Understanding of responsibility for professional and ethical practice demonstrated by fairness and impartiality
• Ability to perform basic clerical tasks
• Knowledge of basic computer skills
• Ability to maintain discipline of students in all school settings
• Knowledge of operation of basic office…