Customer Service Representative
Job in
Emmaus, Lehigh County, Pennsylvania, 18049, USA
Listed on 2026-06-16
Listing for:
Pratt Industries
Full Time
position Listed on 2026-06-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Process and manage customer orders in a timely manner, based on customer needs and production schedules;
Serve as primary point of contact for customer inquiries, complaints, and issues and resolve them with internal teams;
Maintain up-to-date records of customer orders and changes, and communicate confirmations and paperwork;
Collaborate with Sales, Production, and Accounting teams to ensure smooth order processing and issue resolution;
Coordinate and submit tooling paperwork for approval and production; assist sales staff with customer accounts and sales-related tasks
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