Support Worker, Family Advocacy & Support Services

Position Summary

Provides direct support to families in the Family Preservation Program to promote child safety, stability, and well-being. Works collaboratively with case managers, therapists, and community partners to ensure families receive necessary services and meet case plan goals.

Average hourly rate: $18.32 (including wage, incentives, bonuses, overtime, shift differential, etc.)

• Provide daily direct and indirect support to families in home, school, and community settings.
• Coordinate community resources (e.g., healthcare, childcare, housing, employment, benefits).
• Collaborate with case managers and therapists to implement case plans.
• Offer emotional support, coaching, crisis intervention, and parenting guidance.
• Assist families with accessing services such as SNAP, Medicaid, SSI, and employment support.
• Maintain accurate and timely documentation and prepare records for audits.
• Identify and address barriers to family engagement and service success.
• Transport clients as required and attend court proceedings when applicable.
• Support ongoing communication between families and service providers.
• Promote teamwork, cultural sensitivity, and agency values.

• High School diploma or GED required.
• Valid driver’s license and ability to transport clients.

Support families in achieving stability by coordinating services, promoting engagement, and ensuring timely, high-quality care.

• Competitive pay & flexible schedule.
• Health, dental, vision & life insurance.
• 401(k) match & paid time off (20–25 days).
• 12 paid holidays & longevity bonus.
• Employee Assistance & Referral Programs.

TFI is an Equal Opportunity Employer.