LCAT Dispatcher

Lyon County Area Transportation is seeking a Dispatcher to join our team. This is a full-time position starting at $14.50/hour with benefits including paid time off and medical/dental/vision insurance. Candidates must be able to pass pre-hire tests including a physical, background check, and drug screen prior to hire.

• JOB SUMMARY: This FLSA non-exempt position
  * is to ensure rider schedules and routes are prepared for daily operations of the transit program. The Dispatcher will make sure the transportation telephone line is answered and rider needs are met within the scope of regulations of ridership procedures. The Dispatcher will also assist with data entry, records development, filing and clerical work as required. Our employees will pledge to diligently perform their jobs, yet be sensitive to the diversity of needs of those being served and be free from prejudice and bias.

The roles, responsibilities, job functions, knowledge, skills and abilities set forth herein may be revised from time-to-time in order to comply with federal and state laws, departmental needs and the changing requirements for this position.

• ESSENTIAL FUNCTIONS:
• a. Regular, reliable attendance at the work site. Reliable and dependent in performing job-related tasks, finishing assigned projects, meeting deadlines and appointments etc.
• b. Responsible for answering incoming transportation calls and responding to transit related needs.
• c. Develop passenger schedules for buses and routes. Communicate with bus drivers on passenger pickups and deliveries.
• d. Gather public transit daily, weekly and monthly reporting data, accurately.
• e. Handle bus pass fare sales (credit card processing) and customer service information.
• f. Attend training, conferences, and meetings as required or requested by Transportation Manager.
• g. Uses appropriate computer technology to coordinate transportation and related reports.
• h. Organize transit records in an efficient manner, and keep organized and available for public inspection at any time.
• Treat all persons respectfully and cheerfully at all times, regardless of nature of interaction. Use of good judgment in reporting unusual incidents, accidents, etc. to Transportation Manager in a timely manner.
• j. Other duties as assigned by the Transportation Manager.
• k. Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.
• l. Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Obligation to be reliable, responsible, dependable, and fulfill duties.
• Must show up for work as scheduled.
• QUALIFICATIONS:
• Must have a valid and current Class C driver's license at all times.
• Education: High School diploma, G.E.D. or equivalent required.
• Experience: One year of dispatch and/or clerical experience with buses and/or taxis are helpful.
• Knowledge: Must have the ability to receive, interpret and follow verbal and written instructions. Required to read, write and speak English with the ability to speak a foreign language helpful.
• Skills:
• Must be able to operate a computer, typewriter, telephone, copier, fax machine and intercom system.
• Knowledge of Microsoft, Word, Excel, and Internet required.
• Problem Solving: Frequent problem solving exists in this position.
• Moderate decision making exists in this position.
• Interpersonal: Frequent contact with the general public including the elderly and disabled. Must be courteous and friendly.

Employees hired after August 2018: Lyon County (Company) understands that a job analysis is being completed…