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Member Services Representative
Job in
Encinitas, San Diego County, California, 92023, USA
Listed on 2026-02-14
Listing for:
YMCA of San Diego County
Full Time
position Listed on 2026-02-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Responsibilities
- Model the YMCA character values of caring, honesty, and responsibility in all aspects of position responsibilities, particularly through actions and conversation with members.
- Educate members that the YMCA is a non-profit charitable organization.
- Promote membership and programs and serve as an advocate for the YMCA.
- Monitor access to the facility by ensuring members and participants check-in upon arrival to the facility.
- Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff.
- Engage in active listening with members to build relationships, understand individuals goals and interests, and take the initiative to assist in the achievement of those goals.
- Maintain working knowledge of branch and association programs to communicate and share information to members and participants.
- Greet, interview, and tour future members using cause-driven sales and engagement techniques.
- Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals.
- Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join.
- Conduct member retention and communication efforts regarding debt collection and membership renewals.
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