Client Service Coordinator

Overview

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Client Service Coordinator (CSC)

The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates care in a welcoming and efficient manner to influence repeat visits and referrals.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about their pet''s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian''s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and using proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Core competencies: Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening.
• Functional: Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.
• Capabilities: Ability to multi-task; manage multiple tasks at once; maintain accuracy and composure under distraction.
• Communication: Fluent English (reading, writing, speaking) with proper grammar and vocabulary.
• Organizational: Systematic approach and ability to bring order to complex situations.
• Problem Solving: Identify, analyze and solve problems; translate into practical solutions.
• Client Service: Consistently provide attentive, courteous, and informative service.

The pay range for this role is $16.93 - $21.63 per hour. The listed range reflects general hiring range for the area; the specific rate is determined based on candidate experience, skill level, and education and may vary by location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance: Coverage for essential medical, dental, and vision needs.
• Generous Retirement Plans (401(k) and Roth): Company match to help build future savings.
• Student Debt Relief (for Full-Time DVMs): Support for student debt relief.
• Paid Time Off and Holidays: Paid time off and holidays to rest and recharge.
• Mental Health and Wellbeing Resources: Access to coaching and counseling services.
• Life Insurance & Disability: Company-paid life insurance and short/long-term disability options.
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA): Pre-tax funds for eligible expenses.
• Paid Parental Leave: Paid leave for birth or adoption.
• Continuing Education Allowance: Financial assistance for eligible continuing education.
• Back-Up Child and Elder Care & Family Support: Resources to support caregiving needs.
• Fertility and Family Building Support: Resources for family-building options.
• Other Benefits: Digital exercise therapy, exclusive discounts, and additional voluntary protections.

Benefits eligibility is based on employment status. Full-time Associates are eligible for all benefit programs;
Part-time Associates are eligible for those benefits with an asterisk (*) as indicated.