Escrow Officer Floater

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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Heritage Escrow at First American is seeking an experienced and customer‑focused Escrow Officer (Floater) to provide coverage and support for our Encinitas, Rancho Santa Fe, and Escondido branch locations. This role is responsible for handling real estate transactions from open to close while ensuring exceptional customer service, compliance with company policies, and risk mitigation throughout the escrow process.

• Open and manage escrow accounts for residential real estate transactions
• Prepare and process escrow documents in accordance with established policies and procedures
• Coordinate with buyers, sellers, agents, lenders, and other parties to ensure smooth and timely closings
• Manage escrow funds and disbursements accurately and securely
• Review files for completeness, accuracy, and compliance requirements
• Act as a neutral liaison between all parties involved in the transaction
• Resolve issues and provide proactive communication throughout the escrow process
• Maintain a high level of professionalism, confidentiality, and customer service
• Provide floating escrow coverage and operational support across Encinitas, Rancho Santa Fe, and Escondido offices

• Previous Escrow Officer experience required
• Strong knowledge of escrow procedures, title processes, and real estate transactions
• Excellent communication and organizational skills
• Ability to manage multiple files and priorities in a fast‑paced environment
• Strong attention to detail and problem‑solving abilities
• Proficient in escrow software systems and Microsoft Office applications
• California notary preferred

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements.

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan. First American is an equal opportunity employer in every sense of the term.