Quality Manager - Private Label

COMPANY

L&R Distributors is seeking a Quality Manager who leads the end-to-end quality system for a private label company, ensuring products meet consumer safety, regulatory, and brand standards across various beauty categories. This role owns quality KPIs, incident reporting and escalation, traceability, supplier/facility qualification, and production approval—while driving sustainability, risk management, and redundancy strategies across materials, components, and suppliers. The ideal candidate balances hands‑on systems leadership with cross‑functional partnership.

The Quality Manager reports to the Vice President of Integrated Supply Chain.

• Execute and maintain the Quality Management System (QMS) aligned to industry standards for Cosmetics & OTC Personal Care Products (cGMP, ISO & MoCRA).
• Establish and report Quality KPIs and dashboards including consumer incident rate, Vendor Scorecards, Blocking Failures and other standard metrics.
• Lead quarterly Quality Business Reviews with leadership; translate trends into action plans for design, sourcing, and manufacturing partners.
• Own master standards & reference standards management including pre‑production & production samples, COA/COCs, functional and aesthetic standards, print and color tolerances, stability/compatibility acceptance criteria.

• Operate the consumer incident intake and triage process including coding, severity assessment, evaluation routing, and response letters.
• Lead root cause analysis (RCA) and Corrective & Preventive Actions (CAPA) for consumer complaints, nonconformances, and returns; ensure timely closure and effectiveness verification.
• Maintain and communicate the Quality Incident Reaction & Escalation Matrix (e.g., safety‑related incidents, foreign matter, micro failures, packaging leakage, adverse events, mislabeling).
• Coordinate field actions (holds, retrievals, recalls) with Operations, Regulatory, and Legal as applicable.
• Provide trend analytics to drive product and process improvements upstream including scrap assessment & ESG design collaboration.